Senior Implementation Lead - Government & Vital Records

RELX INC; Franklin (TN); On-site; USD 95,000 - 159,000; Full time

Benefits offered by this job

Annual incentive bonus

Country-specific benefits

Job summary

RELX INC in Franklin, TN is seeking a Senior Implementation Consultant to lead complex customer implementations, act as a subject matter expert on products and workflows, and guide customers through planning, configuration, testing, launch, and adoption.

You will collaborate with Product, Technology, Operations, Support, Sales, and Customer Success to translate requirements into effective designs, manage risks, and ensure delivery readiness while mentoring others.

Qualifications

• 5+ years of Vital Records industry experience.
• 5+ years of customer implementation, product management, project management, business analysis, or related experience.
• Experience leading complex customer implementations from planning through launch.
• Experience working with government customers and cross-functional delivery teams.
• Experience gathering business requirements and translating them into implementation solutions.
• Experience managing multiple projects, customers, or workstreams with competing priorities.
• Experience with VitalChek, VitalIQ, VitalAmend, payment solutions, storefronts, or related Vital Records products.
• Experience working with state, county, or local government agencies.
• Experience mentoring or coaching team members.
• Experience supporting large-scale or multi-product implementations.

Responsibilities

• Lead complex customer implementations from discovery through configuration, testing, go-live, stabilization, and transition to support.
• Develop and manage implementation plans, including scope, timelines, milestones, ownership, dependencies, risks, and deliverables.
• Build trusted relationships with customers and stakeholders by understanding their business processes, operational needs, and product requirements.
• Facilitate customer meetings, requirements workshops, project planning sessions, and ongoing status reviews to ensure alignment and progress.
• Serve as the primary point of contact for implementation issues, proactively identifying risks and driving timely resolution and escalation when needed.
• Translate customer requirements into effective solution designs by applying deep product knowledge, configuration expertise, and implementation best practices.
• Coordinate cross-functional teams, internal resources, and third-party partners to ensure successful project delivery and launch readiness.
• Monitor implementation progress, communicate project status to stakeholders, and develop mitigation or recovery plans to address challenges and delays.
• Support customer adoption and long-term success by validating readiness, delivering guidance, and promoting effective use of product capabilities.
• Mentor team members, share implementation best practices, support onboarding efforts, and drive continuous improvement of processes, tools, and documentation.

Skills

Vital Records industry

Customer implementation

Project management

Business analysis

Government experience

Mentoring

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

VitalChek

VitalIQ

VitalAmend

Payment solutions

Storefronts

Job description

RELX INC in Franklin, TN is seeking a Senior Implementation Consultant to lead complex customer implementations, act as a subject matter expert on products and workflows, and guide customers through planning, configuration, testing, launch, and adoption.

You will collaborate with Product, Technology, Operations, Support, Sales, and Customer Success to translate requirements into effective designs, manage risks, and ensure delivery readiness while mentoring others.