Senior Implementation Leader — Government & Vital Records

LexisNexis Special Services Inc.; Franklin (TN); On-site; USD 95,000 - 159,000; Full time

Job summary

LexisNexis Special Services Inc. is seeking a Senior Implementation Consultant to lead complex customer implementations, act as a product and workflow expert, and guide cross-functional teams from discovery through go-live and adoption.

You will partner with government customers and internal stakeholders to translate requirements into robust solutions, manage timelines, mitigate risks, and mentor other team members to ensure successful delivery and client satisfaction.

Qualifications

• 5+ years of Vital Records industry experience.
• 5+ years of customer implementation, product management, project management, business analysis, or related experience.
• Experience leading complex customer implementations from planning through launch.
• Experience working directly with government customers and cross-functional delivery teams.
• Experience gathering business requirements and translating them into implementation solutions.

Responsibilities

• Lead complex customer implementations from discovery through configuration, testing, go-live, stabilization, and transition to support.
• Develop and manage implementation plans, including scope, timelines, milestones, ownership, dependencies, risks, and deliverables.
• Build trusted relationships with customers and stakeholders by understanding their business processes, operational needs, and product requirements.
• Facilitate customer meetings, requirements workshops, project planning sessions, and ongoing status reviews to ensure alignment and progress.
• Serve as the primary point of contact for implementation issues, proactively identifying risks and driving timely resolution and escalation when needed.
• Translate customer requirements into effective solution designs by applying deep product knowledge, configuration expertise, and implementation best practices.
• Coordinate cross-functional teams, internal resources, and third-party partners to ensure successful project delivery and launch readiness.
• Monitor implementation progress, communicate project status to stakeholders, and develop mitigation or recovery plans to address challenges and delays.
• Support customer adoption and long-term success by validating readiness, delivering guidance, and promoting effective use of product capabilities.
• Mentor team members, share implementation best practices, support onboarding efforts, and drive continuous improvement of processes, tools, and documentation.

Skills

Vital Records experience

Implementation leadership

Product management

Project management

Business analysis

Government experience

Mentoring

Education

High school diploma or equivalent

Job description

LexisNexis Special Services Inc. is seeking a Senior Implementation Consultant to lead complex customer implementations, act as a product and workflow expert, and guide cross-functional teams from discovery through go-live and adoption.

You will partner with government customers and internal stakeholders to translate requirements into robust solutions, manage timelines, mitigate risks, and mentor other team members to ensure successful delivery and client satisfaction.