Senior Implementation Consultant — Complex Gov Deployments

LexisNexis Risk Solutions; Franklin (TN); Vor Ort; USD 95.000 - 159.000; Vollzeit

Zusammenfassung

LexisNexis Risk Solutions is seeking a Senior Implementation Consultant to lead complex customer implementations in Vital Records. You will partner with Product Management, Technology, Operations, Support, Sales, and Customer Success to plan, configure, test, launch, and drive adoption of products and services.

You will mentor teammates, guide best practices, and ensure consistent delivery across projects while managing risks and stakeholder communications.

Qualifikationen

• 5+ years of Vital Records industry experience.
• 5+ years of customer implementation, product management, project management, business analysis, or related experience.
• Experience leading complex customer implementation from planning through launch.
• Experience working with government customers and cross-functional delivery teams.
• Experience gathering business requirements and translating them into implementation solutions.
• Experience mentoring or coaching team members.

Aufgaben

• Lead complex customer implementations from discovery through configuration, testing, go-live, stabilization, and transition to support.
• Develop and manage implementation plans, including scope, timelines, milestones, ownership, dependencies, risks, and deliverables.
• Build trusted relationships with customers and stakeholders by understanding their business processes, operational needs, and product requirements.
• Facilitate customer meetings, requirements workshops, project planning sessions, and ongoing status reviews to ensure alignment and progress.
• Serve as the primary point of contact for implementation issues, proactively identifying risks and driving timely resolution and escalation when needed.
• Translate customer requirements into effective solution designs by applying deep product knowledge, configuration expertise, and implementation best practices.
• Coordinate cross-functional teams, internal resources, and third-party partners to ensure successful project delivery and launch readiness.
• Monitor implementation progress, communicate project status to stakeholders, and develop mitigation or recovery plans to address challenges and delays.
• Support customer adoption and long-term success by validating readiness, delivering guidance, and promoting effective use of product capabilities.
• Mentor team members, share implementation best practices, support onboarding efforts, and drive continuous improvement of processes, tools, and documentation.

Kenntnisse

Customer implementation

Project management

Business analysis

Stakeholder management

Ausbildung

High school diploma

Tools

VitalChek

VitalIQ

VitalAmend

Jobbeschreibung

LexisNexis Risk Solutions is seeking a Senior Implementation Consultant to lead complex customer implementations in Vital Records. You will partner with Product Management, Technology, Operations, Support, Sales, and Customer Success to plan, configure, test, launch, and drive adoption of products and services.

You will mentor teammates, guide best practices, and ensure consistent delivery across projects while managing risks and stakeholder communications.