Senior Implementation Consultant

RELX INC; Franklin (TN); On-site; USD 95,000 - 159,000; Full time

Benefits offered by this job

Annual incentive bonus

Country-specific benefits

Job summary

RELX INC in Franklin, TN is seeking a Senior Implementation Consultant to lead complex customer implementations, act as a subject matter expert on products and workflows, and guide customers through planning, configuration, testing, launch, and adoption.

You will collaborate with Product, Technology, Operations, Support, Sales, and Customer Success to translate requirements into effective designs, manage risks, and ensure delivery readiness while mentoring others.

Qualifications

• 5+ years of Vital Records industry experience.
• 5+ years of customer implementation, product management, project management, business analysis, or related experience.
• Experience leading complex customer implementations from planning through launch.
• Experience working with government customers and cross-functional delivery teams.
• Experience gathering business requirements and translating them into implementation solutions.
• Experience managing multiple projects, customers, or workstreams with competing priorities.
• Experience with VitalChek, VitalIQ, VitalAmend, payment solutions, storefronts, or related Vital Records products.
• Experience working with state, county, or local government agencies.
• Experience mentoring or coaching team members.
• Experience supporting large-scale or multi-product implementations.

Responsibilities

• Lead complex customer implementations from discovery through configuration, testing, go-live, stabilization, and transition to support.
• Develop and manage implementation plans, including scope, timelines, milestones, ownership, dependencies, risks, and deliverables.
• Build trusted relationships with customers and stakeholders by understanding their business processes, operational needs, and product requirements.
• Facilitate customer meetings, requirements workshops, project planning sessions, and ongoing status reviews to ensure alignment and progress.
• Serve as the primary point of contact for implementation issues, proactively identifying risks and driving timely resolution and escalation when needed.
• Translate customer requirements into effective solution designs by applying deep product knowledge, configuration expertise, and implementation best practices.
• Coordinate cross-functional teams, internal resources, and third-party partners to ensure successful project delivery and launch readiness.
• Monitor implementation progress, communicate project status to stakeholders, and develop mitigation or recovery plans to address challenges and delays.
• Support customer adoption and long-term success by validating readiness, delivering guidance, and promoting effective use of product capabilities.
• Mentor team members, share implementation best practices, support onboarding efforts, and drive continuous improvement of processes, tools, and documentation.

Skills

Vital Records industry

Customer implementation

Project management

Business analysis

Government experience

Mentoring

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

VitalChek

VitalIQ

VitalAmend

Payment solutions

Storefronts

Job description

Franklin, TN

Full time

R119736

About the role:

The Senior Implementation Consultant is responsible for leading complex customer implementations and serving as a subject matter expert for products, customer workflows, and implementation best practices. This role partners directly with customers and cross-functional teams to ensure successful planning, configuration, testing, launch, stabilization, and adoption of products and services.

The Senior Implementation Consultant works closely with Product Management, Technology, Operations, Support, Sales, and Customer Success to understand customer requirements, identify risks, recommend solutions, and ensure successful delivery outcomes. This position also serves as a mentor and resource to other implementation team members, helping drive consistency, knowledge sharing, and continuous improvement across implementation activities.

Responsibilities

• Lead complex customer implementations from discovery through configuration, testing, go-live, stabilization, and transition to support.

• Develop and manage implementation plans, including scope, timelines, milestones, ownership, dependencies, risks, and deliverables.

• Build trusted relationships with customers and stakeholders by understanding their business processes, operational needs, and product requirements.

• Facilitate customer meetings, requirements workshops, project planning sessions, and ongoing status reviews to ensure alignment and progress.

• Serve as the primary point of contact for implementation issues, proactively identifying risks and driving timely resolution and escalation when needed.

• Translate customer requirements into effective solution designs by applying deep product knowledge, configuration expertise, and implementation best practices.

• Coordinate cross-functional teams, internal resources, and third-party partners to ensure successful project delivery and launch readiness.

• Monitor implementation progress, communicate project status to stakeholders, and develop mitigation or recovery plans to address challenges and delays.

• Support customer adoption and long-term success by validating readiness, delivering guidance, and promoting effective use of product capabilities.

• Mentor team members, share implementation best practices, support onboarding efforts, and drive continuous improvement of processes, tools, and documentation.

Requirements:

• 5 + years of Vital Records industry experience.

• 5 + years of customer implementation, product management, project management, business analysis, or related experience.

• Experience leading complex customer implementations from planning through launch.

• Experience working directly with government customers and cross-functional delivery teams.

• Experience gathering business requirements and translating them into implementation solutions.

• Experience managing multiple projects, customers, or workstreams with competing priorities.

• Experience with VitalChek, VitalIQ, VitalAmend, payment solutions, storefronts, or related Vital Records products.

• Experience working with state, county, or local government agencies.

• Experience mentoring or coaching team members.

• Experience supporting large-scale or multi-product implementations.

Education

A high school diploma or equivalent is required. Additional education, professional training, industry certifications, or relevant experience are preferred but not required.

U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.