Senior Implementation Engineer

Q2; Lincoln (NE); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Health & Wellness Benefits

Parental Leave

Volunteer Programs

Job summary

Q2 is seeking a Senior Implementation Engineer to implement and support its configurable software solutions and CRM/loan origination integrations for clients. You will work with cross-functional teams across environments, translating business requirements into technical configurations.

The ideal candidate is detail-oriented, analytical, and capable of working independently or with teams. This role interfaces with clients and internal stakeholders to manage requirements, troubleshoot issues, and

Qualifications

• Bachelor's Degree in related field and 8+ years of experience.
• Strong MS SQL skills and understanding of DB design and T-SQL queries.
• OS, hardware, and network troubleshooting with packet analysis valued.
• Configuration and deployment experience with Web Services.
• Some knowledge of HTML is helpful.
• Data migration experience a plus.

Responsibilities

• Partner with clients and internal teams to understand business requirements and direct the configuration duties.
• Develop and perform quality assurance check points within your team to ensure quality and timely delivery.
• Take ownership of your team’s business results by developing and leading training and execution plans.
• Monitors and impacts key metrics and efficiencies.
• Problem-solve routine to complex issues.
• Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions.
• Provide Level 2 and 3 support to other team members.
• Create and implement tools that increase quality, security and productivity.
• Track status and provide updates in relation to overall implementation process.
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
• Work closely with Development and other teams to ensure client satisfaction and on‑time delivery.

Skills

MS SQL

T-SQL

Web Services

Python

Android/iOS

VMware

Data Migration

Networking

HTML

Troubleshooting

Education

Bachelor's Degree in related field

Tools

VMware

Web Services

Job description

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is seeking a Senior Implementation Engineer responsible for implementing and supporting Q2’s highly configurable software solutions and integrations to align with the business requirements of our customers. This role works across multiple platforms and client environments, with a focus on integrating Q2 solutions with customer relationship management (CRM) and loan origination systems.

The ideal candidate is detail-oriented, analytical, and a proactive problem-solver who can work independently and collaboratively across teams. This position interfaces directly with clients and internal stakeholders to manage technical requirements, troubleshoot complex issues, and ensure successful implementation and delivery.

RESPONSIBILITIES

• Partner with clients and internal teams to understand business requirements and direct the configuration duties
• Develop and perform quality assurance check points within your team to ensure quality and timely delivery
• Take ownership of your team’s business results by developing and leading training and execution plans
• Monitors and impacts key metrics and efficiencies
• Problem-solve routine to complex issues
• Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
• Provide Level 2 and 3 support to other team members
• Create and implement tools that increase quality, security and productivity
• Track status and provide updates in relation to overall implementation process
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Work closely with Development and other teams to ensure client satisfaction and on‑time delivery

EXPERIENCE AND KNOWLEDGE

• Typically requires a bachelor's Degree in related field and 8+ years of experience
• Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
• Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
• Configuration and deployment experience with Web Services
• Some knowledge of HTML helpful
• Data migration experience a plus
• VMware experience valuable
• Experience with Python and other scripting languages
• Familiarity with iOS and Android mobile applications platforms helpful
• Strong troubleshooting, diagnostic and analytical skills.
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• A relentlessly positive disposition
• Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
• Ability to train individuals 1-on-1 and in a classroom environment
• The ability to remain calm, diplomatic, and cooperative under stressful conditions
• Strong written and oral communication skills including communication of technical concepts to non-technical individuals
• Financial Services and Enterprise Software experience beneficial but not required

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - You Earned it

Our Culture & Commitment:

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare - offering resources for physical, mental, and professional well-being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program. We believe in making an impact- in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements