Senior Implementation Engineer

Q2; Charlotte (NC); Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Health & Wellness Benefits

Volunteer & Community Programs

Job summary

Q2 is seeking a Senior Implementation Engineer to implement and support highly configurable software solutions and integrations with CRM and loan origination systems.

The role requires strong analytical and problem-solving skills, attention to detail, and the ability to work independently and with cross-functional teams to ensure successful delivery.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field or equivalent experience.
• Significant experience implementing, configuring, troubleshooting, or supporting enterprise software solutions and system integrations.
• Strong understanding of CRM platforms, particularly Salesforce and/or Microsoft Dynamics 365.
• Experience with REST APIs, JSON, web services, and system-to-system data integrations.
• Experience with data mapping and troubleshooting data synchronization across systems.
• Knowledge of OAuth 2.0 and API-based authentication.
• Excellent written and verbal communication; strong client-facing skills.

Responsibilities

• Gather, analyze, and translate business requirements into technical integration solutions.
• Lead configuration, implementation, testing, and deployment of integrations between Q2 solutions and external CRM/loan origination systems.
• Troubleshoot complex integration issues, including data mapping, API communications, authentication, and system configuration.
• Develop and maintain data mapping configurations and business logic for client needs.
• Collaborate with Engineering, Product, Support, and Delivery teams to resolve challenges and improve processes.
• Provide technical guidance to clients on integration capabilities, limitations, and best practices.

Skills

Enterprise software integration

REST APIs

SQL querying

Data mapping

OAuth 2.0

Troubleshooting

Client-facing

Technical documentation

Mentoring

Education

Bachelor's degree in CS/IT/Engineering

Equivalent professional experience

Tools

Salesforce

Microsoft Dynamics 365

Postman

API testing tools

Job description

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is seeking a Senior Implementation Engineer responsible for implementing and supporting Q2's highly configurable software solutions and integrations to align with the business requirements of our customers. This role works across multiple platforms and client environments, with a focus on integrating Q2 solutions with customer relationship management (CRM) and loan origination systems.

The ideal candidate is detail-oriented, analytical, and a proactive problem-solver who can work independently and collaboratively across teams. This position interfaces directly with clients and internal stakeholders to manage technical requirements, troubleshoot complex issues, and ensure successful implementation and delivery.

RESPONSIBILITIES

• Partner with clients and internal teams to gather, analyze, and translate business requirements into technical integration solutions.
• Lead the technical configuration, implementation, testing, and deployment of integrations between Q2 solutions and external CRM and loan origination systems.
• Independently troubleshoot complex integration issues, including data mapping, API communications, authentication, and system configuration.
• Develop, maintain, and troubleshoot data mapping configurations and business logic to support client-specific requirements.
• Collaborate with Engineering, Product, Support, and other Delivery teams to investigate issues, resolve technical challenges, and identify opportunities for improvement.
• Provide technical guidance and recommendations to clients, helping them understand integration capabilities, limitations, and best practices.
• Develop and execute testing strategies to validate integration functionality, data accuracy, and successful deployment.
• Maintain clear technical documentation, implementation configurations, and project status updates.
• Serve as a technical resource and mentor to other team members, supporting knowledge sharing and professional development.
• Identify opportunities to improve implementation processes, documentation, tools, and overall delivery efficiency.
• Manage multiple client implementations and priorities while maintaining quality, security, and delivery commitments.
• Ensure adherence to Q2's security, confidentiality, privacy, and compliance standards.

EXPERIENCE AND KNOWLEDGE

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
• Significant experience implementing, configuring, troubleshooting, or supporting enterprise software solutions and system integrations.
• Strong understanding of CRM platforms, particularly Salesforce and/or Microsoft Dynamics 365.
• Experience working with REST APIs, JSON, web services, and system-to-system data integrations.
• Experience with data mapping, transformation logic, field-level configuration, and troubleshooting data synchronization issues across integrated systems.
• Working knowledge of authentication and authorization methods, including OAuth 2.0 and API-based authentication.
• Strong analytical and troubleshooting skills, including the ability to investigate complex technical issues, identify root causes, and develop effective solutions.
• Experience working with SQL or other data querying tools to investigate, validate, and troubleshoot data.
• Ability to independently manage technical implementation activities, prioritize competing responsibilities, and deliver solutions within established timelines.
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to both technical and non-technical audiences.
• Strong client-facing skills with experience gathering requirements, facilitating technical discussions, and collaborating with stakeholders across multiple teams.
• Demonstrated ability to work independently, exercise sound technical judgment, and identify when additional expertise or escalation is needed.

Preferred Qualifications

• Experience implementing or supporting integrations between CRM platforms and loan origination systems.
• Experience with Salesforce administration, including custom objects, fields, flows, managed packages, and integration configurations.
• Experience with Microsoft Dynamics 365, Dataverse, and Microsoft Entra ID application registration and authentication.
• Familiarity with financial services, commercial banking, lending workflows, or enterprise banking technology.
• Experience troubleshooting API requests, responses, and application logs using tools such as Postman, Salesforce Inspector, or similar utilities.
• Experience leading complex technical implementations or serving as a technical subject matter expert.
• Experience mentoring team members, developing technical documentation, or contributing to process improvements.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements