Senior Implementation Engineer

Q2 India; Cary (NC); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Health & Wellness Benefits

Volunteer Programs

Employee Recognition Programs

Job summary

Q2 is seeking a Senior Implementation Engineer to implement and support configurable software integrations, focusing on CRM and loan origination systems. You will work across platforms and client environments, translating business needs into technical solutions and guiding data mapping, API communications, and authentication.

The role involves independent and collaborative work with clients and internal teams, delivering testing, deployment, and documentation while ensuring security and

Qualifications

• Bachelor's degree or equivalent experience in computer science, IT, engineering, or related field.
• Extensive experience implementing, configuring, troubleshooting, or supporting enterprise software and integrations.
• Strong understanding of CRM platforms, especially Salesforce and/or Microsoft Dynamics 365.
• Experience with REST APIs, JSON, web services, and system-to-system integrations.
• Experience with data mapping and troubleshooting data synchronization across systems.
• Knowledge of OAuth2.0 authentication and API-based auth methods.
• Excellent analytical and troubleshooting abilities and clear communication with clients.

Responsibilities

• Gather, analyze, and translate business requirements into technical integration solutions with clients.
• Lead the configuration, implementation, testing, and deployment of integrations between Q2 solutions and external CRM/LOS systems.
• Troubleshoot complex integration issues, including data mapping, API calls, auth, and configuration.
• Develop and maintain data mappings and business logic for client-specific needs.
• Collaborate with Engineering, Product, Support, and Delivery teams to resolve challenges and improve delivery.
• Provide guidance to clients on integration capabilities, limitations, and best practices.
• Develop and execute testing strategies to validate integration functionality and data accuracy.
• Maintain technical documentation, configurations, and project status updates.

Skills

CRM integrations

REST APIs

Data mapping

OAuth2.0

Troubleshooting

SQL queries

Client-facing

Project coordination

Education

Bachelor's degree in CS/IT/Engineering or equivalent

Tools

Salesforce

Dynamics 365

Job description

Why Join Q2?

As passionate about our people as we are about our mission. Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

We celebrate our employees in many ways through our year‑round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company‑wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture‑building experiences—we create opportunities to connect, grow, and make an impact.

Summary

Q2 is seeking a Senior Implementation Engineer responsible for implementing and supporting Q2's highly configurable software solutions and integrations to align with the business requirements of our customers. This role works across multiple platforms and client environments, with a focus on integrating Q2 solutions with customer relationship management (CRM) and loan origination systems. The ideal candidate is detail-oriented, analytical, and a proactive problem-solver who can work independently and collaboratively across teams. This position interfaces directly with clients and internal stakeholders to manage technical requirements, troubleshoot complex issues, and ensure successful implementation and delivery.

Responsibilities

• Partner with clients and internal teams to gather, analyze, and translate business requirements into technical integration solutions.
• Lead the technical configuration, implementation, testing, and deployment of integrations between Q2 solutions and external CRM and loan origination systems.
• Independently troubleshoot complex integration issues, including data mapping, API communications, authentication, and system configuration.
• Develop, maintain, and troubleshoot data mapping configurations and business logic to support client‑specific requirements.
• Collaborate with Engineering, Product, Support, and other Delivery teams to investigate issues, resolve technical challenges, and identify opportunities for improvement.
• Provide technical guidance and recommendations to clients, helping them understand integration capabilities, limitations, and best practices.
• Develop and execute testing strategies to validate integration functionality, data accuracy, and successful deployment.
• Maintain clear technical documentation, implementation configurations, and project status updates.
• Serve as a technical resource and mentor to other team members, supporting knowledge sharing and professional development.
• Identify opportunities to improve implementation processes, documentation, tools, and overall delivery efficiency.
• Manage multiple client implementations and priorities while maintaining quality, security, and delivery commitments.
• Ensure adherence to Q2's security, confidentiality, privacy, and compliance standards.

Experience and Knowledge

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.

Significant experience implementing, configuring, troubleshooting, or supporting enterprise software solutions and system integrations.

Strong understanding of CRM platforms, particularly Salesforce and/or Microsoft Dynamics 365.

Experience working with REST APIs, JSON, web services, and system‑to‑system data integrations.

Experience with data mapping, transformation logic, field‑level configuration, and troubleshooting data synchronization issues across integrated systems.

Working knowledge of authentication and authorization methods, including OAuth2.0 and API‑based authentication.

Strong analytical and troubleshooting skills, including the ability to investigate complex technical issues, identify root causes, and develop effective solutions.

Experience working with SQL or other data querying tools to investigate, validate, and troubleshoot data.

Ability to independently manage technical implementation activities, prioritize competing responsibilities, and deliver solutions within established timelines.

Excellent written and verbal communication skills, including the ability to explain complex technical concepts to both technical and non‑technical audiences.

Strong client‑facing skills with experience gathering requirements, facilitating technical discussions, and collaborating with stakeholders across multiple teams.

Demonstrated ability to work independently, exercise sound technical judgment, and identify when additional expertise or escalation is needed.

Preferred Qualifications

• Experience implementing or supporting integrations between CRM platforms and loan origination systems.
• Experience with Salesforce administration, including custom objects, fields, flows, managed packages, and integration configurations.
• Experience with Microsoft Dynamics365, Dataverse, and Microsoft Entra ID application registration and authentication.
• Familiarity with financial services, commercial banking, lending workflows, or enterprise banking technology.
• Experience troubleshooting API requests, responses, and application logs using tools such as Postman, Salesforce Inspector, or similar utilities.
• Experience leading complex technical implementations or serving as a technical subject matter expert.
• Experience mentoring team members, developing technical documentation, or contributing to process improvements.
• This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Our Culture & Commitment

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well‑being.

Giving Back

Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program.

We believe in making an impact—in the industry and in the community.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements.

Mission

Q2’s mission is to build strong and diverse communities by strengthening their financial institutions. That mission shapes the technology we build, how we serve our customers, and how we show up for each other.

Vision

We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities. More than 20 years later, that belief still drives us. Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow.

Culture & Values

Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities. We take our mission seriously. We also have fun doing it. Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve. We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking‑first approach Q2 has practiced for more than 20 years to this next chapter of innovation.