Implementation Engineer

Q2; Austin (TX); Híbrido; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Health & Wellness Benefits

Parental Leave

Volunteer Programs

Peer Recognition

Descripción de la vacante

Q2 is seeking an Implementation Engineer to lead the technical build and delivery of Centrix Risk & Fraud Management solutions. This hands‑on role configures and integrates Q2 platforms with external systems, including online banking applications, core processing systems, and third‑party services, often within Azure-hosted environments.

You’ll become the Centrix product expert on each project. You’ll work directly with clients, Project Managers, and cross‑functional partners in Sales, Product,

Formación

• Bachelor’s Degree required; 5–7 years of experience in implementation engineering or related field.
• Experience with Azure architecture and cloud-hosted environments.
• Experience with Salesforce, particularly case management.
• Strong written and verbal communication skills; ability to translate technical detail for non-technical stakeholders.
• Detail-oriented, process-driven, and able to own quality checkpoints.
• Self-starter who can manage multiple client implementations independently.
• Comfort working directly with clients and managing expectations on live projects.
• Understanding of DB design and TSQL related to enterprise configuration, installation, and debugging.
• Strong troubleshooting, diagnostic, and analytical skills.
• Ability to prioritize, stay organized, and multi-task in fast-paced environments.
• Excellent people and teamwork skills with ownership mindset.

Responsabilidades

• Translate business requirements into technical configuration and integration plans with clients.
• Designs, builds, and tests connections between Q2 Centrix solutions and external systems.
• Configure, deploy, and troubleshoot client environments in Azure-hosted architecture.
• Hands-on configuration and technical tasks for each client implementation.
• Manage cases in Salesforce and keep stakeholders informed.
• Troubleshoot routine to complex issues, escalating only when needed.
• Build cross-functional relationships to unblock client work and drive buy-in.
• Create tools, scripts, or process improvements to increase quality and delivery speed.
• Track implementation status against timeline and scope.
• Uphold security, availability, confidentiality, and privacy policies.

Conocimientos

Client communication

Problem solving

Multitasking

Team collaboration

Educación

Bachelor’s Degree

Herramientas

Azure

Salesforce

Descripción del empleo

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

Summary

Q2 is looking for an Implementation Engineer to lead the technical build and delivery of our Centrix Risk & Fraud Management solutions. This is a hands‑on technical role with a consultative edge. You’ll configure and architect integrations between Q2’s platforms and external systems, including online banking applications, core processing systems, and other third‑party services, often within Azure‑hosted environments. You’ll also act as the Centrix product expert on each project. You’ll learn how each client operates, recommend best practices, and make sure they know what’s needed on their side to go live.

You’ll work directly with clients, Project Managers, and cross‑functional partners in Sales, Product, Engineering, and Hosting, using Salesforce to manage and track casework and status. You’ll translate technical detail into terms clients and project partners can act on. We’re looking for someone who is disciplined, driven, and comfortable owning complex problems from discovery through go‑live, with the technical skills to build the solution and the confidence to work directly with clients.

RESPONSIBILITIES

• Partners with clients and internal project teams to translate business requirements into technical configuration and integration plans
• Designs, builds, and tests connections and integrations between Q2’s Centrix solutions and external systems, including digital banking platforms and other third‑party applications
• Works within Azure‑hosted architecture to configure, deploy, and troubleshoot client environments
• Carries out the hands‑on configuration and technical tasks required for each client implementation
• Manages and updates cases in Salesforce, keeping internal and external stakeholders informed
• Problem‑solves routine‑to‑complex technical issues independently, escalating only what truly needs escalation
• Builds strong working relationships across Development, Product, and Delivery to unblock client work and drive cross‑functional buy‑in
• Creates tools, scripts, or process improvements that increase quality, security, and delivery speed across the team
• Tracks and reports on implementation status against timeline and scope
• Upholds Q2’s security, availability, confidentiality, and privacy policies and controls throughout every engagement

EXPERIENCE AND KNOWLEDGE

• Typically requires a Bachelor’s Degree in related field and 5-7 years of experience
• Experience with Azure architecture — comfortable working within and troubleshooting cloud‑hosted environments
• Working experience with Salesforce, particularly case management
• Strong written and verbal communication skills — able to translate technical detail into terms a non‑technical stakeholder or client can act on
• A detail‑oriented, process‑driven approach to work; comfortable owning quality checkpoints
• A disciplined self‑starter who can manage multiple concurrent client implementations independently
• Comfort working directly with clients — confident fielding questions and managing expectations during a live project
• Ability to work both independently and as part of a cross‑functional team
• Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
• Strong troubleshooting, diagnostic and analytical skills.
• Attention to detail, exceptional follow‑through, the ability to prioritize, stay organized, and multi‑task in a fast‑paced environment
• Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well‑being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements