Senior Implementation Consultant

Unmind; United States; Hybrid; USD 95,000 - 149,000; Full time

Benefits offered by this job

Private medical

Equity in Unmind

Parental leave

25 days holiday

Wellbeing support

Job summary

Unmind, a UK-based company focused on workplace mental health, is seeking a Senior Implementation Consultant to own client launches, live changes, integrations, and time-critical work.

You will lead delivery from requirements through go-live—coordinating with HR, IT, security, and senior stakeholders to protect client confidence and ensure smooth implementation.

This remote-first role offers monthly London meet-ups and a strong emphasis on cross-functional collaboration and delivery excellence.

Qualifications

• Experience owning client-facing implementation projects from planning to launch.
• Strong project management skills for time-critical work across teams.
• Comfort with technical configuration, integrations, QA, troubleshooting.
• Confident communication with senior client stakeholders (HR/IT/security).
• Ability to align internal teams on status, risks, and next steps.

Responsibilities

• Own client implementation end to end, from requirements gathering to go-live.
• Join pre-sales calls to discuss process and answer questions.
• Maintain executive presence with HR, IT, security and benefits leads.
• Configure platform, validate integrations, troubleshoot issues.
• Coordinate across Commercial, Product, Technology, Operations and Client Success.
• Maintain implementation records, handovers, and processes to reduce risk.
• Identify recurring themes and opportunities to improve delivery.
• Protect client experience during launches and complex changes.
• Support other teams to resolve client-impacting issues.

Skills

Project management

Client facing

Cross-functional coordination

Technical configuration

Stakeholder management

Attention to detail

Job description

Location: UK Based, Remote-first (with monthly travel to London)

At Unmind, we're here to create better mental health.

We believe mental health should be a source of strength, not struggle – for people, teams, and entire organisations.

We combine science, technology, and human care to help companies like Uber, Disney, Major League Baseball, and the NHS improve mental health and drive performance.

Now we’re looking for more brilliant people to help us do it.

Our Values

We’re building a company where ambition and empathy go hand in hand.

Outpace the rest – Move fast. Deliver excellence.

Stronger together – We go further, faster, together.

Client first – We win, when our clients win.

Inclusion & Belonging

We’re building a place where everyone feels seen, heard, and supported – and where difference is celebrated.

If you need adjustments during the process, tell us when you apply or email [e-mail].

Learn more about how we hire and our commitment to equity in our Candidate FAQ →

The Role — Senior Implementation Consultant

Unmind is transforming workplace mental health, and we’re looking for a Senior Implementation Consultant to own the delivery of client launches, live client platform changes, integrations, and time-critical implementation work.

In this role, you’ll be the clear accountable owner from requirements through to go-live — combining project management, technical implementation, client leadership, and cross-functional coordination to protect delivery continuity and client confidence.

What you'll do

• Own client implementation and change projects end to end, from requirements gathering and planning through to configuration, QA, launch, and handover, keeping momentum where deadlines are fixed or commercially important.

• Join pre-sales calls to talk clients through our process, answer questions, and be a credible person on these calls.

• Hold executive presence with client-facing leads for HR, IT, security, benefits, and other senior stakeholders, setting expectations clearly and confidently.

• Configure the platform, validate integrations, troubleshoot implementation issues, and elevate with clear diagnostic context when needed.

• Coordinate across Commercial, Product, Technology, Operations, and Client Success so risks, blockers, actions, and ownership are visible.

• Maintain strong implementation records, handovers, and processes to reduce single-point-of-failure risk.

• Surface recurring implementation themes and improvement opportunities to strengthen how we deliver for clients.

• Protect client experience at key moments, especially during new launches, complex changes, and first impressions.

• Flex across the wider Operations and Product Support functions where required, helping resolve client-impacting issues, improve processes, and maintain delivery momentum.

• Enable Operations team members to support with implementations when needed.

About You

In the spirit of equity and continuous growth, we invite you to remove education from your CV. Qualifications are not a factor in our decision-making. However, some experience in the following is important for this position:

• Experience owning client-facing implementation, onboarding, delivery, or technical project work from planning through to launch.

• Strong project management skills, with the ability to keep complex, time-critical work moving across multiple stakeholder teams.

• Comfortable working with technical configuration, integrations, QA, troubleshooting, and issue diagnosis.

• Confident communicating with senior client stakeholders, including HR, IT, security, benefits, or similar groups.

• Strong cross-functional coordination skills, with the ability to align internal teams around status, risks, blockers, and next steps.

• Strong judgement, ownership, and attention to detail in work where delivery quality affects client confidence.

• Comfort with ambiguity, agility, and flexibility in a startup environment.

Tip for candidates: If you’re unsure whether to apply – do. We know great people don't always tick every box.

Life at Unmind

We believe wellbeing and performance go hand-in-hand – and we build our environment to support both.

A few highlights:

Private medical for you & your family

Equity in Unmind

Generous gender-neutral parental leave

25 days holiday + birthday + celebration days

Revive & Thrive Days – company-wide Friday off monthly

Flexible working + early Friday summers

Remote-first within the UK, with monthly in-person meet-ups and access to a London co-working space

Annual learning budget + learning leave

Free weekly therapy or coaching sessions

Wellbeing support via WellHub & Bippit

See all benefits on our Careers Page →