Senior Implementation Analyst

Equiniti; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Implementation Analyst to enhance their pension software systems. This role involves collaborating with clients, managing software implementations, and leading workstreams to ensure successful project delivery. The ideal candidate will have a strong background in software implementation, particularly in the pension or financial sectors, and possess excellent communication skills. Join a dynamic team dedicated to continual improvement and customer satisfaction, while enjoying a range of benefits that support your professional growth and well-being.

Benefits

Equiniti Pension Plan

Long Term Incentive Plan

Employee Assistance Programme

Employee discounts

Flexible Benefits

29 days holiday + bank holidays

Volunteer days

Qualifications

• Experience in implementing pensions software or as a pensions administrator.
• Strong analytical skills and attention to detail are essential.

Responsibilities

• Lead implementation of applications for new clients, ensuring smooth rollout.
• Configure and test the Compendia Touch application, supporting project management.

Skills

Software implementation

Process-driven software configuration

Verbal communication skills

Written communication skills

Analytical problem-solving

Customer-focus

Self-motivation

Collaborative work ethic

Tools

PL/SQL

HTML

Javascript

CSS

Data migration tools

Agile methodology

Job description

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

We are looking for a Senior Implementation Analyst to join our team to be a part of the continual evolution of our systems and rollout of our software (Compendia and Administrator) to our clients. The team is responsible for the implementation of our applications to new clients both software and TPA, whilst also maintaining the model processes provided as part of the Compendia application, including legislative changes, ongoing maintenance and new developments.

This is a great role for you if you already have experience in implementing pensions software or are a pensions administrator with a good understanding of UK pensions looking for that next step in your career.

Core Duties/Responsibilities

The successful candidates will be responsible for the following, but not limited to:

• Being a SME of at least one aspect of the application (i.e., Workflows, Calculations, Reports, Letters, Interface, Data etc)
• Obtaining, analysing, documenting, and estimating client requirements (internal and external)
• Configuring and testing the Compendia Touch application
• Enhancing, developing and promoting the Touch Model
• Supporting Project Management by leading workstreams to oversee Client deliverables and tracking work through Agile methodology.
• Work collaboratively with customers throughout the full implementation lifecycle by leading or supporting Client facing communications.
• Support with visits to customer sites when required, with the possibility of working on site for an extended period.
• Supporting with training needs and deliver training to customers as part of project delivery.
• Provide expertise and present demonstrations to prospective customers and colleagues from other parts of the business
• Support in establishing and maintaining excellent customer relationships and promoting the growth of new business from those customers.
• Ensure AzureDev/JIRA boards are up to date, including updating PM/leads with progress updates.
• Attending 3 out of the 4 quarterly team meet ups.

Skills, Capabilities and Attributes

The role would be suited to someone with the following skills:

• Software implementation, preferably in the pension or financial sectors
• Experience of process-driven software configuration at UI and database level
• Excellent, and audience-appropriate, verbal and written communication and presentation skills
• Customer-focus and confidence working in new environments
• Analytical problem-solving and attention to detail
• Self-motivation and independent approach to work
• Collaborative work ethic within internal and customer teams

Working knowledge of one or more of:

• PL/SQL, HTML, Javascript, CSS
• Data migration and data manipulation tools
• Development practices and Agile methodology

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.