Senior Analyst, Implementation

Webster Servicing LLC; Milwaukee (WI); Remote; USD 60,000 - 65,000; Full time

Job summary

A leading company in healthcare savings services seeks a Senior Analyst for the Implementation team in Wisconsin. This key role involves developing optimal plans for business partners, managing onboarding processes, and ensuring quality execution to enhance customer satisfaction. The position requires strong relationship-building and project management skills along with experience in healthcare operations.

Qualifications

• 3+ years’ experience in healthcare operations and/or implementation.
• Bachelor's degree preferred.
• Self-starter with a strong sense of ownership.

Responsibilities

• Lead onboarding process for employers and present product options.
• Develop and maintain a detailed project plan for implementations.
• Anticipate and address employer concerns, driving solutions.

Skills

Interpersonal skills

Negotiation

Relationship-building

Problem-solving

Project Management

Education

High School Diploma

Bachelor's degree

Job description

Senior Analyst, Implementation page is loaded

Senior Analyst, Implementation

Apply locations Remote-Wisconsin time type Full time posted on Posted 2 Days Ago job requisition id R25_0000000786

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.

Are you ready to join us?

Position Summary :

As a Senior Analyst on the Implementation team, you’ll be providing world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Using a consultative approach, you will onboard our employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction.

Responsibilities

• Lead onboarding process for employers of varying sizes, which includes presenting the options and working with your assigned employers to select the best plan design and product set up to meet their needs, articulate the implications and customer experience of their go forward design, and conduct training on use of the product.

• Demonstrate and present how our CDH products will function within the chosen plan design/configuration.

• Has a strong command of all product offerings, including complex integration components.

• Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution.

• Manages implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion.

• Engage in process improvement work throughout the year

• Completes file testing for specific file types and owns communication for all file testing throughout the course of the implementation.

Qualifications

• 3+ years’ experience in healthcare operations and/or implementation

• High School Diploma required, bachelor's degree preferred.

• Excellent interpersonal, negotiation, and relationship-building skills.

• Exceptional verbal and written communication skills.

• Experience in project management.

• Strong problem-solving skills.

• Self-starter with a strong sense of ownership

• “No task is too small” attitude, with a passion for service excellence and an eagerness to learn.

Travel to Milwaukee and Sheboygan offices and/or to client site may be required on a limited basis and requires a valid driver's license with a safe driving record.

The estimated salary range for this position is $60,000USD to $65,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.