Senior IFS 7 Application Support Specialist

TechDigital Group; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions provider in Miami is seeking an experienced technical professional to provide user support and manage incidents related to the IFS ERP system. The ideal candidate will have over 7 years of hands-on experience with IFS Applications, strong troubleshooting skills, and the capability to communicate effectively with users and technical teams. Responsibilities include user onboarding, incident tracking, data management, and preparing SOX control evidence. This role requires a solid understanding of ITIL processes and database systems like Oracle.

Qualifications

• 7+ years of hands-on experience with IFS ERP, preferably with IFS Apps 7.
• Ability to troubleshoot and resolve technical and functional issues.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Understanding of ITIL processes related to Incident Management and Problem Management.
• Knowledge of database systems like Oracle.
• Understanding how the IFS system supports business operations.

Responsibilities

• Act as a point of contact for end users and provide guidance.
• Onboard and offboard users per compliance protocols.
• Log and track tickets for incident management.
• Prepare evidence for SOX controls.
• Support technical environment and monitor system performance.
• Run scripts for data management and updates.
• Maintain a shared knowledge base and document procedures.
• Collaborate with teams to resolve complex issues.
• Deliver user training and create training materials.
• Understand IFS application functionalities.

Skills

IFS Applications Experience

Troubleshooting

Communication

Problem-Solving

ITIL Processes

Database Concepts

Business Acumen

ITSM tools (ServiceNow)

Custom user reports (Crystal Reports, Power BI)

Job description

A technology solutions provider in Miami is seeking an experienced technical professional to provide user support and manage incidents related to the IFS ERP system. The ideal candidate will have over 7 years of hands-on experience with IFS Applications, strong troubleshooting skills, and the capability to communicate effectively with users and technical teams. Responsibilities include user onboarding, incident tracking, data management, and preparing SOX control evidence. This role requires a solid understanding of ITIL processes and database systems like Oracle.