IFS 7 Application Support Specialist

TechDigital Group; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology company in the United States seeks an experienced IFS 7 Application Support Specialist. This role involves technical support for the IFS Applications 7 system, managing user incidents, and ensuring system performance. Candidates should have over 7 years of experience in IFS ERP, strong troubleshooting skills, and a solid understanding of ITIL processes. This position offers a dynamic working environment with opportunities for professional growth.

Qualifications

• Strong hands-on experience with IFS ERP - IFS 7 or later versions is essential.
• Proven ability to troubleshoot and resolve technical and functional issues.
• Excellent communication and interpersonal skills for user interaction.

Responsibilities

• Acting as a point of contact for end-users, providing guidance and support.
• Proactively monitoring application availability and managing incidents.
• Supporting the technical environment and monitoring system performance.

Skills

IFS Applications Experience: 7+ years

Troubleshooting

Communication

Problem-Solving

ITIL Processes

Database Concepts

Business Acumen

Tools

ITSM tools (ServiceNow)

IFS Cloud

Job description

Mandatory skills- IFS 7 and ITSM. IFS Cloud skills would be added advantage.

Job Description

• We are seeking an experienced IFS 7 Application Support Specialist for a role which involves providing technical and functional support for the IFS Applications 7 system, including troubleshooting, user training, and system maintenance.
• Responsibilities include resolving user issues, user onboarding and offboarding, managing incidents and requests, contributing to knowledge management, and ensuring the smooth operation of the IFS environment.
• This role requires a combination of technical and functional expertise, strong communication skills, and a proactive approach to handling support tickets and problem-solving to ensure the effective use and maintenance of the IFS Applications 7 system.

Key Responsibilities:

• User Support: Acting as a point of contact for end-users, providing guidance, resolving inquiries, and ensuring effective use of the IFS system through training and documentation.
• User Maintenance: User onboarding and offboarding.
• Incident & Problem Management: Proactively monitoring application availability and ticket queues Logging and tracking tickets, resolving incidents and service requests, and proactively identifying and addressing recurring issues.
• System Maintenance: Supporting the technical environment, monitoring system performance, and ensuring the completion of maintenance tasks like updates and backups.
• Data Management: Assisting with data integrity and quality within the IFS system.
• Knowledge Management: Contributing to and maintaining a shared knowledge base, documenting procedures, and creating user guides.
• Collaboration: Working with technical teams, internal project teams, and potentially with external support partners to resolve complex issues.

Technical and Functional Expertise:

• Understanding the IFS application's functionalities, code base, and troubleshooting techniques in front-end, service layer, and backend databases.
• Support the users in handling ticketsrelated to configuring / customizing IFS for processes such as Discrete Manufacturing, Order Shipping, Engineer-to-Order, Configure-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning
• SOX / Audit Controls: Perform regular SOX Controls
• Reporting: Tracking and reporting on issues and providing data analysis for problem resolution.
• Training: Delivering user training, creating training materials,and ensuring users are properly equipped to utilize the system.

Required Skills & Experience:

• IFS Applications Experience: 7+ years of strong hands-on experience with IFS ERP - IFS 7 or later versions is essential.
• Troubleshooting: Proven ability to troubleshoot and resolve technicaland functional issues related to the IFS system.
• Communication: Excellent communication and interpersonal skills for interacting with users and technical teams.
• Problem-Solving: Strong analytical and problem-solving skills to identify and resolve complex issues.
• ITIL Processes: Understanding of ITIL processes related to Incident Management, Service Request Management, Change Management and Problem Management.
• Database Concepts Knowledge of database systems (e.g., Oracle, SQL Server), Knowledge of database concepts and the ability to assist users with data extraction.
• Business Acumen: Understanding of how the IFS system supports business operations. Business Expertise in Manufacturing Processes such as Discrete Manufacturing, Engineer-to-Order, Configure-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning and experience with specific IFS modules like Finance or Supply Chain
• Desirable Skills: Experience with ITSM tools such as ServiceNow and data migration and experience in IFS Cloud.