IFS 7 Application Support

TechDigital Group; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions provider in Miami is seeking an experienced technical professional to provide user support and manage incidents related to the IFS ERP system. The ideal candidate will have over 7 years of hands-on experience with IFS Applications, strong troubleshooting skills, and the capability to communicate effectively with users and technical teams. Responsibilities include user onboarding, incident tracking, data management, and preparing SOX control evidence. This role requires a solid understanding of ITIL processes and database systems like Oracle.

Qualifications

• 7+ years of hands-on experience with IFS ERP, preferably with IFS Apps 7.
• Ability to troubleshoot and resolve technical and functional issues.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Understanding of ITIL processes related to Incident Management and Problem Management.
• Knowledge of database systems like Oracle.
• Understanding how the IFS system supports business operations.

Responsibilities

• Act as a point of contact for end users and provide guidance.
• Onboard and offboard users per compliance protocols.
• Log and track tickets for incident management.
• Prepare evidence for SOX controls.
• Support technical environment and monitor system performance.
• Run scripts for data management and updates.
• Maintain a shared knowledge base and document procedures.
• Collaborate with teams to resolve complex issues.
• Deliver user training and create training materials.
• Understand IFS application functionalities.

Skills

IFS Applications Experience

Troubleshooting

Communication

Problem-Solving

ITIL Processes

Database Concepts

Business Acumen

ITSM tools (ServiceNow)

Custom user reports (Crystal Reports, Power BI)

Job description

Key Responsibilities

• User Support: Acting as a point of contact for end users, providing guidance, resolving inquiries, and ensuring effective use of the IFS system through training and documentation.
• User Maintenance: Onboarding and offboarding of users following very specific procedures to ensure compliance with audit requirements.
• Incident Problem Management: Logging and tracking tickets, resolving incidents and service requests, and proactively identifying and addressing recurring issues.
• SOX Controls: Preparing evidence and evidence summaries for monthly, quarterly, semi‑annual, and annual SOX controls in a timely manner.
• System Maintenance: Supporting the technical environment, monitoring system performance, and ensuring the completion of maintenance tasks like refreshing the nonproduction environment, cloning production to non‑production.
• Data Management: Running scripts for mass data updates.
• Knowledge Management: Contributing to and maintaining a shared knowledge base, documenting procedures, and creating user guides.
• Collaboration: Working with technical teams, internal project teams, and potentially with external support partners to resolve complex issues.
• Training: Delivering user training, creating training materials, and ensuring users are properly equipped to utilize the system.
• Technical Expertise: Understanding the IFS application's functionalities, code base, and troubleshooting techniques in front-end, service layer, and backend databases.
• Reporting: Tracking and reporting on issues and providing data analysis for problem resolution.

Required Skills Experience

• IFS Applications Experience: 7+ years of strong hands‑on experience with IFS ERP. Strong preference for people with experience in IFS Apps 7.
• Troubleshooting: Proven ability to troubleshoot and resolve technical and functional issues related to the IFS system.
• Communication: Excellent communication and interpersonal skills for interacting with users and technical teams.
• Problem‑Solving: Strong analytical and problem‑solving skills to identify and resolve complex issues.
• ITIL Processes: Understanding of ITIL processes related to Incident Management, Service Request Management, Change Management, and Problem Management.
• Database Concepts: Knowledge of database systems such as Oracle and the ability to assist users with data extraction; experience running update scripts.
• Business Acumen: Understanding of how the IFS system supports business operations, particularly in Manufacturing Processes such as Discrete Manufacturing, Engineer‑to‑Order, Plan‑to‑Produce, Procure‑to‑Pay, Shop Floor Reporting, Material and Resource Planning, and experience with specific IFS modules like Finance or Supply Chain.
• Desirable Skills: Experience with ITSM tools such as ServiceNow; creating custom user reports with Crystal Reports and Power BI; experience using IFS DOP functionality; understanding of both standard costing and actual costing and their implications in the system.