Senior IFM Operations Manager

Aramark; Cary (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Aramark is seeking a General Manager to plan, manage and guide multiple contracted services for a client typically generating $2-15M+ in revenue. You will lead a team across food service, facility support, custodial services, retail, lodging or transportation to meet operating and financial goals.

You’ll direct frontline staff, manage vendors, and ensure compliance with contract obligations, safety standards and client expectations while driving efficiencies and strong client relationships.

Qualifications

• Hands-on Operations & Maintenance (O&M) experience and knowledge of building systems, with ability to troubleshoot equipment issues.
• Profit and loss (P&L) experience is required.
• Experience leading hourly and salaried employees in facilities management.
• Experience in business & industry, life sciences or manufacturing environments preferred.
• Mech, electrical and plumbing (MEP) O&M standards knowledge; related equipment like boilers, chillers, generators, HVAC/R.
• Development of maintenance strategies and capital planning is preferred.

Responsibilities

• Manage and direct frontline associates and vendors within a mid-large IFM operation.
• Hands-on troubleshooting, repair, and maintenance of HVAC, electrical, plumbing, and mechanical systems.
• Ensure contract obligations and site KPIs, SOWs, response times, and HS&E metrics are met.
• Drive safety first culture and empower the team to maintain a safe work environment.
• Create a positive employee environment and foster teamwork across levels.
• Oversee site utility systems including HVAC, plumbing, energy management, fire safety, and grounds.
• Improve labor/productivity, manage costs, and ensure compliance with SLAs.
• Maintain communications with client leadership and contribute to monthly/quarterly client reviews.
• Hire, train, and manage performance of frontline staff.
• Use CMMS (EcoBPM) to manage/close work orders within SLAs.
• Ensure compliance with Aramark Facilities Management standards and regulations.

Skills

O&M experience

P&L experience

team leadership

facilities operations

Education

Bachelor's degree preferred or equivalent

Tools

CPMM certification

Job description

Aramark is seeking a General Manager to plan, manage and guide multiple contracted services for a client typically generating $2-15M+ in revenue. You will lead a team across food service, facility support, custodial services, retail, lodging or transportation to meet operating and financial goals.

You’ll direct frontline staff, manage vendors, and ensure compliance with contract obligations, safety standards and client expectations while driving efficiencies and strong client relationships.