Operations General Manager, Client Services & Growth

Aramark Corporation; Richmond (VA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Aramark seeks a General Manager to plan, manage, and guide multiple contracted services for a client typically generating $2–15M+ in revenue, meeting operating and financial goals. You will lead a team across food service, facility support, custodial services, and more, driving safety, service quality, and client satisfaction.

The role emphasizes financial savvy, relationship building, and a proactive leadership style.

Qualifications

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Client service focus

Entrepreneurship

Interpersonal skills

Contractual understanding

Leadership through managers

Budgeting & financial analysis

Operations leadership

Education

Bachelor's degree in Food Service / Hospitality / Facilities / Business Management

Job description

Aramark seeks a General Manager to plan, manage, and guide multiple contracted services for a client typically generating $2–15M+ in revenue, meeting operating and financial goals. You will lead a team across food service, facility support, custodial services, and more, driving safety, service quality, and client satisfaction.

The role emphasizes financial savvy, relationship building, and a proactive leadership style.