Senior IBM i Project Engineer — Onsite & Travel

Park Place Technologies; Jacksonville (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Park Place Technologies is seeking a Sr. Technical Support Engineer - L4 for IBM i platforms. You will own project-related tasks, implement solutions, and coordinate with cloud provisioning teams and SDMs to deliver IBM i services and migrations.

Some travel and onsite installations required to meet timelines. You will act as a senior advisor on escalations, provide SME input to pre-sales, support transitions to production, and document solutions for acceptance into service.

Qualifications

• 7–10+ years in a technical support engineering role.
• IBM Power hardware installations and racking knowledge.
• IBM i OS troubleshooting skills (from V5R4–V7R6).
• Experience with logical replication software, SAN replication, and switch configuration.
• VIOS installation & Configuration.
• PowerHA toolkit including FSFC and FSR.
• HMC, FSP, firmware upgrades.
• LPAR builds & restoration from physical/virtual media.
• Strong communication and ability to train staff.
• Ability to work out of normal business hours when required.

Responsibilities

• Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform.
• Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required.
• Perform physical onsite installations of IBM Power servers; travel will be required.
• Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication.
• Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders.
• Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform.
• Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.
• Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner.
• Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required.
• Act as senior advisor for customer escalations, and technical planning discussions.
• Support presales and solution discussions requiring IBM i technical

Skills

IBM Power hardware expertise

PowerHA toolkit FSFC/FSR

VIOS installation & Configuration

VTL backup technologies

HMC, FSP, firmware upgrades

LPAR builds & restoration

SQL knowledge

Strong troubleshooting & root cause

Customer-facing communication

ITIL-based service management

Job description

Park Place Technologies is seeking a Sr. Technical Support Engineer - L4 for IBM i platforms. You will own project-related tasks, implement solutions, and coordinate with cloud provisioning teams and SDMs to deliver IBM i services and migrations.

Some travel and onsite installations required to meet timelines. You will act as a senior advisor on escalations, provide SME input to pre-sales, support transitions to production, and document solutions for acceptance into service.