Senior Hybrid Claims & Benefits Specialist

Securian Financial Group; United States; Hybrid; USD 26,000 - 45,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

401(k) retirement plan

Paid time off (PTO)

Job summary

Securian Financial Group in the United States is seeking a Claims Analyst to develop and administer all benefit and claims policies and procedures. You will investigate, record, analyze data, and communicate disposition to customers and partners.

Responsibilities include processing settlements, advising beneficiaries, and ensuring compliance with IRS/state regulations, contract provisions, and internal standards. Excellent service and clear communication are essential.

Qualifications

• Excellent verbal communication skills and professional telephone manner.
• Solid organizational and time management skills to prioritize workload and meet deadlines.
• Strong attention to detail while maintaining accuracy.
• Problem-solving and analytical ability to understand complex claim situations.

Responsibilities

• Process claims settlements.
• Correspond with beneficiaries regarding claim options and required documentation.
• Understand and apply IRS, federal/state regulations, contract provisions, or department procedures that affect processing.
• Communicate impacts to affected parties.
• Process the claim option requested by the beneficiary per contract and regulations.
• Provide excellent customer service to beneficiaries, clients, and advisors.
• Answer backup Claims line, respond to emails, and handle written correspondence.
• Articulate the operation of the claims process and any special circumstances affecting a claim.

Skills

Verbal communication

Organizational skills

Time management

Attention to detail

Problem solving

Written communication

Team player

Customer service

Job description

Securian Financial Group in the United States is seeking a Claims Analyst to develop and administer all benefit and claims policies and procedures. You will investigate, record, analyze data, and communicate disposition to customers and partners.

Responsibilities include processing settlements, advising beneficiaries, and ensuring compliance with IRS/state regulations, contract provisions, and internal standards. Excellent service and clear communication are essential.