Senior HVAC Software Support Engineer (TRACE)

Trane Technologies; La Crosse (WI); On-site; USD 97,000 - 136,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies is seeking a Senior Support Engineer - TRACE to support HVAC design and simulation software within the CDS team. You will assist customers, mentor peers, and contribute to product development while delivering training on new features.

The role requires strong HVAC knowledge, BIM familiarity, and experience in customer-facing technical work; occasional travel is expected. Onsite Monday-Thursday with flexible Fridays.

Qualifications

• Bachelor’s degree in Engineering/Physics or related field; 5+ years in product development or building energy modeling.
• Strong MS Office and Windows proficiency.
• Excellent written and verbal communication.
• Familiarity with BIM tools (Revit).
• HVAC product/system expertise.
• Experience in customer-facing technical roles.
• Knowledge of software development processes and AI-enabled practices.

Responsibilities

• Provide direct technical support to engineering and contractor customers using TRACE and CDS tools.
• Mentor CDS Support engineers on technical issues and HVAC knowledge.
• Act as SME for assigned systems and special projects.
• Assist with TRACE development by providing requirements and VOC input.
• Train internal/external customers on new features; create training content.
• Collaborate with CDS Sales to improve customer experience.
• Leverage internal tools and AI models to boost productivity and create new tools.
• Plan regression tests, functional tests, and data tests.
• Limited overnight travel is required.

Skills

MS Office

Communication

BIM tools

Revit

HVAC knowledge

Energy modeling

AI models

Agile

Software process

Numerical modeling

Customer facing

Construction industry knowledge

Education

Bachelor's degree in Engineering/Physics or related field

Tools

Revit

TRACE software

Job description

Trane Technologies is seeking a Senior Support Engineer - TRACE to support HVAC design and simulation software within the CDS team. You will assist customers, mentor peers, and contribute to product development while delivering training on new features.

The role requires strong HVAC knowledge, BIM familiarity, and experience in customer-facing technical work; occasional travel is expected. Onsite Monday-Thursday with flexible Fridays.