Senior Support Engineer

Trane Italia; La Crosse (WI); On-site; USD 97,000 - 136,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies, a world leader in climate control solutions, invites applications for a Senior Support Engineer - TRACE to support HVAC design and simulation software within the CDS team. The role focuses on customer support, testing, and product commercialization for commercial building solutions.

This on-site position involves bridging engineering and contractor needs, mentoring peers, and delivering training content while collaborating with the sales team to enhance the customer

Qualifications

• Bachelor’s Degree in Engineering, Physics, or related field with 5+ years in new product development or related engineering work.
• Strong computer skills with MS Office Suite and Windows programs.
• Excellent written and verbal communication skills.
• Experience in a customer-facing technical role; familiarity with BIM tools such as Revit.

Responsibilities

• Provide direct Technical Support to Engineering and Contractor customers using TRACE and CDS tools.
• Mentor other CDS Support engineers on technical issues and HVAC knowledge.
• Act as a subject matter expert for assigned systems and special assignments.
• Assist with Product Development of TRACE by providing input to requirements and VOC.
• Train internal and external customers on new or yet to be released features; develop training content.
• Collaborate with the CDS Sales team to improve customer experience.
• Leverage internal software tools and AI models to improve productivity and create new tools.
• Execute regression tests, functional tests, and data tests; occasional overnight travel.

Skills

HVAC knowledge

Revit BIM

MS Office

Communication skills

Customer-facing

AI models

Software development process

Agile practices

Education

Bachelor's degree in Engineering, Physics, or related field

Tools

TRACE software

CDS tools

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

This Senior Support Engineer - TRACE supports HVAC solutions through the customer support, testing, and commercialization of cutting-edge commercial building HVAC design & simulation software as part of the Trane Customer Driven Solutions (C.D.S.) support team.

Core Job Responsibilities (others may be added):

• Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools
• Mentor other CDS Support engineers on technical issues, software questions, HVAC knowledge
• Acting as a subject matter expert for assigned systems and special assignments
• Assist with Product Development of TRACE by providing input to requirements, feeding VOC pipeline through support channels, etc.
• Train internal and external customers on new or yet to be released features. Develop new training video and in-person content.
• Collaborate with the CDS Sales team on initiatives to improve the customer experience
• Leverage internal software tools and AI models to improve productivity and accuracy of technical support, including creating and owning new tools
• Executing and planning regression tests, functional software/user-acceptance tests, and data tests
• Limited overnight travel is required.

Minimum Qualifications:

Bachelor’s Degree in Engineering, Physics, or related degree preferred with at least 5 years’ experience in new product development, contract engineering, consulting engineering, MEP design, or building energy modeling undefined

Strong computer skills using MS Office Suite and other Windows programs required

• Excellent communication skills, both written and oral, are required

Familiarity with BIM tools (i.e. Revit)

Expert knowledge of HVAC products and systems

Knowledge of commercial building construction industry is a plus

Understanding of applied mathematics and numerical modeling techniques

Experience in a customer-facing technical role

Familiarity with building energy modeling tools

Experience with AI models

Knowledge of software limitations and capabilities related to technologies and design approaches used in real buildings

Understanding of the software development process.

Experience with Agile practices is desired

Knowledge of AI-enabled development practices, building

Annual Base Salary Range or Hourly Base Pay Range:

$97,406.66 - $135,834.99

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.