Senior HVAC Service Leader & Coach

Swan Heating and Air Conditioning, Inc.; Aurora (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay + team bonus

Company vehicle, tools, and uniforms

Medical, dental, and vision insurance

401(k) with company match

Life insurance

Paid time off and holidays

Company events

Job summary

Swan Heating and Air Conditioning, Inc. is seeking an experienced HVAC Service Manager to lead the service department, ensuring exceptional customer service and high-quality workmanship. You will supervise technicians, coordinate schedules, manage budgets, and drive service performance to support growth.

The role requires strong HVAC knowledge, leadership, and a proven ability to coach and develop a high-performing team while maintaining safety and compliance standards.

Qualifications

• 5+ years of HVAC service experience, including supervisory/management exposure.
• Strong knowledge of residential HVAC systems, troubleshooting, maintenance, and repair.
• Proven leadership, coaching, and team development skills.
• Excellent communication and customer service abilities.
• EPA, NATE, OSHA certifications are listed.
• Valid driver’s license with clean driving record.

Responsibilities

• Supervise, mentor, and inspire a team of HVAC Technicians.
• Provide ongoing training and development opportunities to ensure technical expertise and excellent customer service.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive, productive team environment with an emphasis on safety, quality, and customer satisfaction.
• Manage service scheduling, technician assignments, and job workflows to ensure timely, efficient project completion.
• Ensure all work complies with company standards, safety regulations, and local codes.
• Oversee inventory, ordering parts and tools to support field operations.
• Support job estimation and pricing to maintain competitiveness and profitability.
• Track and report on department performance, including revenue, costs, and customer satisfaction.
• Monitor and manage the service department budget for operational efficiency.
• Serve as the point of contact for escalated customer inquiries and complaints, ensuring resolution and satisfaction quickly and professionally.
• Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing any concerns that arise.
• Conduct post-service follow-ups with clients to ensure ongoing satisfaction and encourage repeat business.
• Ensure that all HVAC service work adheres to industry standards and company protocols.
• Maintain high safety standards to protect employees and customers and ensure compliance with OSHA and other safety regulations.
• Review and resolve technical issues and service challenges, ensuring top-quality results on every job.

Skills

HVAC knowledge

Leadership

Customer service

Communication

Organization

Problem-solving

ServiceTitan

Education

High school diploma

Associate degree in HVAC (preferred)

Tools

ServiceTitan

Microsoft Office

Job description

Swan Heating and Air Conditioning, Inc. is seeking an experienced HVAC Service Manager to lead the service department, ensuring exceptional customer service and high-quality workmanship. You will supervise technicians, coordinate schedules, manage budgets, and drive service performance to support growth.

The role requires strong HVAC knowledge, leadership, and a proven ability to coach and develop a high-performing team while maintaining safety and compliance standards.