Senior HVAC Operations Manager

Benedict Refrigeration Services Inc.; Altoona, Northern (WI, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision and supplement

HSA

401K with employer match

Bonus potential

Paid Time Off

Weekly paycheck

Educational assistance

Advancement opportunities

Company swag and uniforms

Employee support services

Job summary

Benedict Sales & Service, Inc. in Wisconsin seeks an experienced HVAC Department Manager to lead our Install department’s field operations. You will supervise technicians, coordinate with dispatch, ensure safety and quality, and drive customer satisfaction while meeting department goals.

The ideal candidate has 10+ years in commercial HVAC, strong leadership, and hands-on problem solving. This full-time, on-site role offers growth and a family-oriented culture.

Qualifications

• 10+ years of direct commercial HVAC industry experience.
• Advanced knowledge of commercial HVAC systems, controls, and troubleshooting.
• Strong installation, diagnostic and problem-solving skills.
• Previous experience leading, mentoring, or supervising technicians.
• Ability to communicate effectively with technicians, customers, and management.
• Strong organizational and time management skills.
• Commitment to safety, quality workmanship, and customer satisfaction.

Responsibilities

• Provides technical leadership and support to HVAC field technicians
• Assists technicians with advanced installation, troubleshooting, diagnostic, and repair strategies
• Serves as the primary technical resource for complex commercial HVAC systems
• Performs daily field operations and technician performance oversight
• Supports scheduling, workforce planning, and workload management
• Conducts job-site visits to assist crews and ensure quality workmanship
• Reviews service documentation, repair recommendations, and completed work orders
• Develop and implement technical training programs for field personnel
• Mentor technicians and support career development opportunities
• Recruits, interviews, hires, and trains technicians as required to meet workload demands
• Ensures compliance with company safety standards and industry best practices
• Promotes a culture of accountability, professionalism, teamwork, and continuous improvement
• Works closely with customers to address technical concerns and provide solutions
• Supports department growth through operational excellence and exceptional customer service

Skills

HVAC leadership

Team supervision

Communication skills

Safety compliance

Problem solving

Time management

Microsoft Office

Tools

Service management software

Mobile field service platforms

Building automation systems

Job description

Benedict Sales & Service, Inc. in Wisconsin seeks an experienced HVAC Department Manager to lead our Install department’s field operations. You will supervise technicians, coordinate with dispatch, ensure safety and quality, and drive customer satisfaction while meeting department goals.

The ideal candidate has 10+ years in commercial HVAC, strong leadership, and hands-on problem solving. This full-time, on-site role offers growth and a family-oriented culture.