Senior Human Services Specialist

Prince William County Government; Virginia; On-site; USD 66,000 - 93,000; Full time

Benefits offered by this job

VRS retirement

401a/457 plans

Annual leave

Personal leave

Sick leave

Holidays

Medical and dental plans

Life insurance

EAP

Career development

Job summary

Prince William County Government in Virginia is seeking a Senior Human Services Specialist to join the Public Assistance team. You will review applications and determine eligibility for SNAP and Medicaid, guiding individuals and families through the process with empathy.

This full-time role requires a high school diploma or GED with several years of VA CMS VaCMS experience, strong interviewing and customer service skills, and the ability to handle high volumes in a fast-paced environment.

Qualifications

• High school diploma or GED with 4 years of public assistance eligibility experience.
• Experience determining SNAP eligibility with VaCMS and MAGI/Medicaid with VaCMS.
• Ability to troubleshoot VaCMS system issues.

Responsibilities

• Review applications and determine SNAP/Medicaid eligibility according to policy.
• Conduct interviews and verify applicant information with empathy.
• Process high volumes in a fast-paced environment and provide clear benefits explanations.

Skills

Eligibility determination

Customer service

Interviewing

Regulatory compliance

Education

High school diploma or GED

Job description

Are you passionate about helping others and making a real impact on your community? Are you a compassionate and customer-oriented individual?

The Public Assistance Division of the Prince William County Department of Social Services is seeking a full-time Senior Human Services Specialist to join our Public Assistance team. In this role, you will have the opportunity to work directly with individuals and families, guiding them through the eligibility determination process for SNAP and Medical Assistance programs.

If you are looking for meaningful work in a supportive environment where you can grow both personally and professionally, consider applying today to join a team that truly makes a difference.

About This Role:

In this role, you will review applications and determine eligibility for SNAP and Medicaid based on program policies. You will conduct interviews, verify applicant details, and deliver compassionate customer service while explaining program benefits. Additionally, you will handle a high volume of work in a fast-paced, dynamic setting and may perform other tasks as assigned.

Minimum Requirements:

High school diploma or G.E.D. and 4 years of experience determining eligibility for public assistance programs in VACMS.

P references:

• 4 or more years of experience determining eligibility for SNAP using VaCMS
• 4 or more years of experience determining eligibility for MAGI and Families & Children Medicaid using VaCMS
• 2 years of experience independently troubleshooting and successfully resolving VaCMS system issues

Special Requirements (if applicable):

• All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
• Candidates must pass criminal history, child protective services, and DMV background checks.
• Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Department of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
• Staff in this position must possess a valid driver’s license and be eligible to drive for work.

Work Schedule:

37.5-hour work week; manager will determine specific work schedule (sometime between 8:00 and 5:00 pm).

This is a telework-eligible role that may revert to in-office scheduling if business needs change.Employees who telework must have adequate workspace and internet connection.

Starting Salary Range:

$65,910.00 - $92,907.75 Annually

We also offer great benefits, including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for PSLF for additional information.

NOTE:

The above position description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the department's business needs. To view the class description in its entirety, click here.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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