Senior Human Services Specialist

Prince William County; Virginia; Hybrid; USD 66,000 - 93,000; Full time

Benefits offered by this job

Retirement from the Virginia Reti re $

401a and 457 retirement plans

Paid Annual Leave

Paid Personal Leave

Paid Sick Leave

Paid Holidays

Optional Group Medical and Dental

Optional Group Life Insurance

Employee Assistance Program (EAP)

Career Development Opportunities

Public Service Loan Forgiveness

Job summary

Prince William County is seeking a Senior Human Services Specialist for the Public Assistance team to guide individuals through SNAP and Medical Assistance eligibility. You will conduct interviews, verify details, and clearly explain program benefits with a focus on compassionate service.

This full-time role offers telework eligibility within a 37.5-hour week and a supportive environment designed for professional growth.

Qualifications

• High school diploma or GED with 4 years’ experience determining eligibility for public assistance.
• Experience with VaCMS for SNAP eligibility.
• Experience with MAGI and Families & Children Medicaid using VaCMS.
• Background checks required: criminal history, CPS, DMV.
• Must possess a valid driver’s license and be eligible to drive for work.

Responsibilities

• Review applications and determine SNAP and Medicaid eligibility.
• Conduct interviews, verify applicant details, and deliver compassionate customer service.
• Explain program benefits and guide clients through the eligibility process.
• Handle high-volume workload in a fast-paced setting and perform additional tasks as needed.

Skills

Customer service

Interviews

Compassionate service

Education

High school diploma or GED

Tools

VaCMS

Job description

Introduction

Are you passionate about helping others and making a real impact on your community? Are you a compassionate and customer-oriented individual?

The Public Assistance Division of the Prince William County Department of Social Services is seeking a full-time Senior Human Services Specialist to join our Public Assistance team. In this role, you will have the opportunity to work directly with individuals and families, guiding them through the eligibility determination process for SNAP and Medical Assistance programs.

If you are looking for meaningful work in a supportive environment where you can grow both personally and professionally, consider applying today to join a team that truly makes a difference.

About This Role

In this role, you will review applications and determine eligibility for SNAP and Medicaid based on program policies. You will conduct interviews, verify applicant details, and deliver compassionate customer service while explaining program benefits. Additionally, you will handle a high volume of work in a fast-paced, dynamic setting and may perform other tasks as assigned.

Minimum Requirements

High school diploma or G.E.D. and 4 years of experience determining eligibility for public assistance programs in VACMS.

Preferences

• 4 or more years of experience determining eligibility for SNAP using VaCMS
• 4 or more years of experience determining eligibility for MAGI and Families & Children Medicaid using VaCMS
• 2 years of experience independently troubleshooting and successfully resolving VaCMS system issues

Special Requirements (if Applicable)

• All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
• Candidates must pass criminal history, child protective services, and DMV background checks.
• Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Department of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
• Staff in this position must possess a valid driver’s license and be eligible to drive for work.

Work Schedule

37.5-hour work week; manager will determine specific work schedule (sometime between 8:00 and 5:00 pm).

This is a telework-eligible role that may revert to in-office scheduling if business needs change. Employees who telework must have adequate workspace and internet connection.

Starting Salary Range

$65,910.00 - $92,907.75 Annually

We Also Offer Great Benefits, Including

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full‑time positions with Prince William County Government qualify for Public Service Loan Forgiveness.

NOTE

The above position description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the department’s business needs. To view the class description in its entirety.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full‑time and part‑time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

Positions That Do Not Accrue Leave or Eligibility for Holidays or Other Fringe Benefits

• Temporary
• Provisional
• Seasonal employees

Prince William County Benefit Programs