Senior Human Resources Specialist

University Support Services, LLC; Englewood (CO); On-site; USD 80,000 - 90,000; Full time

Job summary

University Support Services, LLC in Englewood, CO seeks a Senior Human Resources Specialist to foster a positive workplace culture, guide routine employee relations matters, and drive engagement and wellness programs across the employee lifecycle.

You will connect HR COEs with employees and managers, support manager enablement, first-line HR support, and content management while collaborating with cross-functional HR teams to enhance communications and programs.

Qualifications

• 5+ years of HR experience with 3-5 years in Employee Relations.
• Experience with HRIS, preferably Workday.
• Experience with SharePoint and Microsoft 365.
• Experience using AI to enhance HR programs.
• Higher education or health care experience preferred.
• Experience supporting international/shared services is a plus.

Responsibilities

• Serve as a first point of contact for HR policies and workplace concerns.
• Provide guidance on routine employee relations and escalate complex issues.
• Support documentation, case tracking, and follow-up activities.
• Assist with employee engagement, wellness programs, and events.
• Coach managers on performance conversations, policy interpretation, and comms.
• Partner on HR communications and portal content across COEs and marketing.
• Maintain and update the HR portal content and review cycles.
• Collaborate with Talent Acquisition, Learning & Development, and others.

Skills

Employee relations

Stakeholder management

Project management

HR communications

People operations

Education

Bachelor's degree or equivalent

Tools

SharePoint

Microsoft 365

Workday

Job description

The Senior Human Resources Specialist fosters a positive workplace culture, provides guidance on routine employee relations matters, and drives engagement and wellness programs, while supporting manager effectiveness. This role serves as a key connector across Human Resources Centers of Excellence (COEs), ensuring employees and managers have access to the information, resources, and support they need throughout the employee lifecycle. The position is responsible for enhancing the employee and manager experience through employee engagement initiatives, manager enablement, first-line HR support, communications, and content management.

Key Responsibilities

Employee Relations Support (Tier 1)

• Serve as a first point of contact for employee and manager questions regarding HR policies, procedures, and workplace concerns.
• Provide guidance on routine employee relations matters while escalating complex or sensitive issues to HR Business Partners or Employee Relations leaders.
• Support documentation, case tracking, and follow-up activities as needed.
• Help ensure consistent application of HR policies and practices.
• Identify trends and recurring employee concerns through discussions, surveys and exit interviews and share insights with HR leadership.

Culture & Employee Engagement

• Support the design, coordination, and execution of employee engagement and culture initiatives.
• Lead and administer employee wellness and wellbeing programs for RVU.
• Partner with HR leadership to support culture-building efforts and recognition programs.
• Assist with employee events, engagement campaigns, and employee experience initiatives.
• Collect and analyze employee feedback to identify opportunities for continuous improvement.
• Support action planning related to engagement survey results.
• Participate on various committees representing H

Manager Coaching

• Provide coaching, training and guidance to managers on routine people management matters, including:
• Performance conversations
• Workplace communication
• Policy interpretation
• Recommend appropriate HR resources, processes, and next steps for manager inquiries.
• Support leadership development and manager capability-building initiatives.

HR Communications

• Partner with leadership to create and execute employee-facing communications for HR programs, policy updates, and organizational initiatives.
• Partner with COE’s and Marketing to draft newsletters, portal content, announcements, FAQs, and leadership communications.
• Support establishing consistency and clarity of messaging across HR functions.

HR Portal Management

• Maintain content of the HR portal and employee resource center.
• Manage content updates, publishing schedules, and review cycles.
• Ensure employees and managers can easily access accurate and up-to-date information.
• Track portal utilization metrics and recommend improvements.

Cross-Functional HR Partnership

• Collaborate with Talent Acquisition, Learning & Development, Total Rewards, People Operations, Employee Relations, and HR Business Partners.
• Support implementation and communication of HR initiatives and programs.

Qualifications

• 5+ years of Human Resources experience, including 3-5 years of Employee Relations experience (required); additional focus areas may include HR/internal communications, employer branding, and employee experience and engagement initiatives.
• Experience in culture transformation initiatives is a plus.
• Bachelor degree or equivalent combination of education and relevant experience may be considered.
• Experience in higher education or health care settings preferred.
• Experience supporting an international and/or shared service organization is a plus.
• Experience with SharePoint and Microsoft 365.
• Experience with HRIS, preferably Workday
• Experience using AI to enhance HR programs, processes, and communication.
• Strong project management and stakeholder management capabilities.

Metrics for Success

• Effective resolution and escalation of Tier 1 employee relations inquiries.
• Successful execution of engagement, wellness, and culture initiatives.
• Improvement in engagement survey results and action plan outcomes.
• Participation rates for engagement and wellness programs.
• Positive stakeholder feedback from HR COEs and business leaders.
• High employee and manager satisfaction with HR communications.
• Reduce repetitive HR inquiries.
• Timely completion and quality of enterprise HR communications.
• Increase utilization of HR portal and Workday resources.

The anticipated salary range for this position is $80,000 to $90,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law.