Senior Human Resources Generalist

M1 Support Services; Westlake (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

M1 Support Services, LP, based in Westlake, TX, seeks a Senior Human Resources Generalist to lead and support HR initiatives and the daily HR operations. This strategic, hands-on role partners with leadership to guide policies and employment compliance, contributing to people strategies across domestic and international operations.

The Senior HR Generalist will own complex employee relations, performance management, benefits and leave administration, training, compliance, and HR project

Qualifications

• Bachelor's degree in HR or related field required.
• 5+ years of progressive HR generalist experience.
• Experience with government contracting or multi-site organizations preferred.
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) strongly preferred.

Responsibilities

• Develop, implement, and improve HR policies and procedures to ensure legal compliance and best practices.
• Lead HR compliance initiatives and adherence to federal and state regulations (EEOC, FMLA, FLSA, ADA, etc.).
• Maintain and audit HR systems, personnel records, and compliance documentation with high accuracy.
• Provide HR leadership and support to domestic, remote, and international locations.
• Manage employee relations, performance management, and training initiatives.

Skills

Employee relations

Compliance

Policy development

Leadership

Education

Bachelor's degree in HR or related field

Tools

Microsoft Office Suite

ADP

UKG

Workday

Job description

M1 Support Services, LP
1500 Solana Blvd Suite 5200
Westlake, TX 76262
m1services.com
Senior Human Resources Generalist

Location

Westlake, TX Job Posting 114487,

Start Date

TBD

Contract

9401

Salary Range

Depends on Experience

Posting Date

09/30/2026

Union

No

FLSA Status

Exempt

Shift Work

No FT/PT Full-time

Relocation

No

Travel

Possible

Job Summary

M1 Support Services' Senior Human Resources Generalist leads and supports key HR initiatives and daily operations of the HR department. This strategic and hands-on role requires an experienced HR professional who can partner with leadership, provide expert guidance on HR policies and employment regulations, and contribute to the development and execution of people strategies across domestic and international operations. The Senior HR Generalist will take ownership of complex employee relations issues, performance management, compliance, training, talent acquisition support, benefits and leave administration, and HR project leadership. Working within established policies, procedures, and applicable law, this position exercises independent judgment and decision-making in resolving day-to-day and moderately complex HR matters, escalating matters with significant legal, financial, or organizational risk as appropriate. This position plays a vital role in creating a high-performance, employee-focused culture that supports M1's mission and values.

Primary responsibilities include but are not limited to the following

HR Operations & Compliance

• Develop, implement, and continuously improve HR policies and procedures to ensure legal compliance and best practices.
• Lead HR compliance initiatives and ensure adherence to federal and state employment regulations (EEOC, FMLA, FLSA, ADA, etc.).
• Maintain and audit HR systems, personnel records, and compliance documentation with high accuracy and confidentiality.
• Independently evaluate and resolve routine and moderately complex HR matters, including personnel actions and policy interpretation, using sound judgment within established company policy and applicable law; escalation of higher-risk or precedent-setting matters as appropriate.
• Provide HR leadership and support to domestic, remote, and international locations.

Talent Acquisition & Onboarding

• Collaborate with the Talent Acquisition team to support strategic recruitment and workforce planning efforts.
• Lead onboarding and new hire integration efforts to enhance early engagement and retention.

Benefits & Leave Administration

• Administer and serve as a subject matter resource for leave‑of‑absence (LOA) programs, including FMLA, ADA‑related leave/accommodation coordination, military leave/USERRA, personal/medical leave, STD/LTD, and other applicable company or statutory leave programs.
• Independently review leave requests and supporting documentation, determine eligibility and applicable leave designation within established policy and legal requirements, track required notices and deadlines, maintain accurate case documentation, and coordinate return‑to‑work and leave closure activities.
• Partner with payroll, benefits vendors, employees, and management to ensure accurate and timely administration of benefits and leave‑related actions.
• Support and coordinate annual open enrollment and related communications.

Training, Development & Compliance Tracking

M1 Support Services, LP
1500 Solana Blvd Suite 5200

• Assess training needs and facilitate targeted development programs in partnership with department leadership.
• Lead the management and tracking of employee compliance training across the organization, ensuring all regulatory and contract‑specific training requirements are met.
• Maintain accurate training records and generate reports for audits, leadership, and government compliance requirements.
• Mentor junior HR team members and contribute to HR team capability‑building.

Special Projects & HR Support

• Lead or participate in cross‑functional HR projects and initiatives, including policy reviews, HRIS implementations, NewContract/Site Transitions, and process improvements.
• Process and manage Verifications of Employment (VOEs) in a timely and accurate manner, ensuring compliance with company policy and applicable regulations.
• Support background investigations by coordinating with employees and meeting with investigators to provide required documentation or clarification, ensuring confidentiality and compliance with federal guidelines.
• Provide responsive, professional HR support to leadership and employees across all levels of the organization.

Additional Duties

• Will accomplish relevant additional duties as requested with federal regulations and customer requirements.

Education

• Bachelor's degree in Human Resources, Business Administration, or related field required.
• Relevant experience can be substituted in lieu of education.
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) strongly preferred.

Experience

• 5+ years of progressive HR generalist experience with a proven track record in employee relations, leave‑of‑absence administration, compliance, and policy development.
• Experience supporting a government contracting or multi‑site organization preferred.

Technical Skills

• Strong proficiency in Microsoft Office Suite and HRIS systems (e.g., ADP, UKG, Workday).

Knowledge & Soft Skills

• In-depth knowledge of federal and state labor laws and HR best practices.
• Excellent interpersonal and communication skills, with the ability to influence and build trust across all levels.
• Highly organized, detail‑oriented, and capable of managing competing priorities.
• Demonstrated discretion and ability to handle confidential information.

Proactive problem‑solver with demonstrated ability to exercise independent judgment, make sound decisions within established authority, and collaborate effectively when escalation or cross‑functional coordination is required.

Working Conditions

• Standard office environment with prolonged periods of sitting at a desk and working on a computer.
• Occasional travel may be required to support HR functions at various locations.
• May need to work extended hours or weekends to meet deadlines or handle urgent HR matters.
• Ability to manage multiple tasks in a fast‑paced environment while maintaining professionalism.

M1 Support Services, headquartered in Westlake, Texas provides a variety of professional