Senior HRIS Engagement Solutions Analyst

MHI RJ Aviation Group; Houston (TX); On-site; USD 95,000 - 120,000; Full time

Job summary

Mitsubishi Heavy Industries America, Inc. (MHIA) is seeking an HRIS Customer Success Engagement Solutions Analyst III to join our team in Houston.

This onsite role focuses on bridging business requirements with scalable HRIS solutions and leading resolution of complex system issues. You will drive mid-scale projects, optimize SAP SuccessFactors and related platforms, and train HR partners to use new features.

Qualifications

• Bachelor’s degree in HR, IS, Business Administration, or related field, or equivalent combination of education and experience.
• Six+ years of progressive HRIS/HR operations or related technical support, including at least two years in a client-facing or systems analyst role.
• Experience supporting SAP SuccessFactors or similar HR systems (Workday, Oracle, ADP, UKG).

Responsibilities

• Serve as an advanced Tier II support resource, resolving complex HRIS issues and guiding clients on system functionality, integration concerns, and configuration questions.
• Foster relationships with internal and external stakeholders to translate HR business processes into effective system solutions that improve performance and user experience.
• Communicate status updates on tickets and milestones between clients and technical teams; manage expectations and timelines.
• Lead or co-lead mid-scale projects and system enhancements, coordinating across functional, technical, and vendor teams.
• Drive requirements gathering, impact assessments, configuration testing, and change management for new features or process changes.
• Collaborate with senior analysts and technical teams to evaluate SAP SuccessFactors updates and plan changes accordingly.
• Perform audits and root-cause analysis to ensure data integrity and compliance across the HRIS platform.
• Analyze data to identify trends and issues, recommending changes to optimize HR operations through technology.
• Identify opportunities to improve configurations, integrations, and user workflows with stakeholders.
• Develop and deliver tailored training to HR partners, power users, and managers on system features and best practices.

Skills

HRIS

SAP SuccessFactors

Data analysis

Project management

Client-facing

Microsoft Excel

Requirements gathering

Education

Bachelor’s degree in HR, IS, or related field

Tools

SAP SuccessFactors

Workday

Oracle

ADP

UKG

Job description

Mitsubishi Heavy Industries America, Inc. (MHIA) is seeking an HRIS Customer Success Engagement Solutions Analyst III to join our team in Houston.

This onsite role focuses on bridging business requirements with scalable HRIS solutions and leading resolution of complex system issues. You will drive mid-scale projects, optimize SAP SuccessFactors and related platforms, and train HR partners to use new features.