Onsite HR Tech Solutions Advisor — Talent Suite

MHI RJ Aviation Group; Houston (TX); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K Matching

Paid vacation & holidays

Great working environment

Job summary

Mitsubishi Heavy Industries America, Inc. (MHIA) seeks an experienced Customer Success – HR Technology Solutions Advisor to join our Talent Suite team at the Houston headquarters.

This onsite role supports design, deployment, and governance of enterprise HR technology solutions, spanning HRIS, payroll, and AI-enabled tools. The ideal candidate has at least ten years in HRIS or HR technology, strong stakeholder management, and proven ability to translate complex needs into practical technology

Qualifications

• Bachelor's degree in IT/CS/HR or related field or equivalent
• At least 10 years of progressive HRIS/HR technology experience with design, configuration, testing, and stakeholder partnership
• Strong knowledge of enterprise HR platforms such as SAP SuccessFactors, UKG, Workday, Oracle HCM, ServiceNow or similar cloud-based solutions
• Experience supporting large HR technology projects including implementations, expansions, releases, stabilization, or post-go-live support
• Ability to translate HR tech portfolios into practical business solutions and maintain governance and data integrity

Responsibilities

• Serve as the primary technical advisor for assigned HR technology capabilities and lead solution design and optimization
• Collaborate with stakeholders to understand needs and recommend scalable technology aligned with standards
• Coordinate between affiliates, HR, IT, and vendors for HR technology initiatives and support activities
• Draft user stories, acceptance criteria, and translate requirements into functional/technical specs
• Configure, enhance, optimize, and support HR technology across platforms
• Lead issue resolution through root-cause analysis and timely communication
• Evaluate platform releases and coordinate testing and readiness activities
• Create test scenarios and support validation to ensure business requirements are met
• Provide training and knowledge transfer to users and support teams
• Build strong stakeholder relationships and drive continuous improvements in customer experience

Skills

Analytical thinking

Stakeholder management

Communication

Project coordination

Education

Bachelor's degree in Information Technology, Computer Science, Human Resources, Business

Tools

SAP SuccessFactors

UKG

Workday

Oracle HCM

ServiceNow

Excel (Advanced)

Job description

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HR Technology Solutions Advisor - SuccessFactors Talent Suite

Company Name: Mitsubishi Heavy Industries America, Inc.

Location:

Houston, TX, US, 77056

Job Description:

For over 130 years, Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.

Mitsubishi Heavy Industries America, Inc. (MHIA), headquartered in Houston, Texas, serves as MHI’s North American headquarters. Since 1979, MHIA has supported customers in various sectors, including energy, industrial machinery, data centers, engineering, transportation and aviation.

We invite you to explore this exciting opportunity and discover how your experience and expertise can contribute to our team, our continued success, and our MISSION NET ZERO commitment.

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a SAP SuccessFactorsCustomer Success – HR Technology Solutions Advisor - Talent Suite to join our team. This is a hybrid role based out of our Houston Headquarters located in the Galleria District.

SCOPE:

The Customer Success – HR Technology Solutions Advisor is part of the Global HRIS team and supports MHIA and its affiliates through the design, configuration, deployment, optimization, governance, and support of enterprise HR technology solutions. The role serves as the primary technical advisor for assigned HR technology capabilities and is responsible for translating business needs into scalable, implemented solutions. This advisor-level role has direct hands-on ownership for the technical execution of HR technology initiatives, including system configuration, implementations, integrations, modifications, enhancements, testing, issue resolution, and post-go-live stabilization. The role leverages strong analytical judgment with a primary focus on technical execution and delivery. The role is also accountable for translating business requirements into implemented, sustainable HR technology solutions across platforms such as HRIS, payroll, talent management, learning, recruiting, reporting, workflow automation, AI-enabled solutions, and future technologies as business needs evolve.

The ideal candidate will haveat least ten (10) years of progressive HRIS or HR technology experience, including solution design, configuration support, enhancement delivery, issue resolution, testing, documentation, and stakeholder partnership.

JOB RESPONSIBILITIES:

• Serve as the primary technical advisor for assigned HR technology capabilities, leading solution design, configuration, enhancement evaluation, release readiness, optimization, and continuous improvement.
• Partner with affiliates, HR, IT, Corporate Functions, Legal, vendors, and third-party application teams to understand business needs, evaluate options and trade-offs, and recommend scalable HR technology solutions aligned with enterprise standards and business objectives.
• Translate business requirements into practical functional and technical solutions by configuring, enhancing, optimizing, and supporting HR technology platforms, including hands-on execution of implementations, integrations, modifications, testing, defect resolution, and stabilization activities.
• Lead the resolution of system, process, support ticket, and user-impacting issues through root-cause analysis, stakeholder coordination, clear ownership, and timely communication.
• Evaluate platform releases and emerging functionality, assess business impacts, coordinate readiness activities, and develop test scenarios to confirm system changes meet business requirements before release.
• Prepare and maintain functional specifications, business requirements documentation, process documentation, and knowledge-transfer resources.
• Provide training, coaching, technical guidance, and knowledge transfer to, business users, and support teams to improve proficiency, adoption, and effective use of HR technology solutions.
• Build trusted relationships with stakeholders and apply an internal consulting mindset to proactively identify opportunities to improve customer experience and business outcomes through technology.
• Ensure solutions align with established HRIS governance, security requirements, global design principles, data integrity standards, and compliance obligations.
• Evaluate AI capabilities, workflow automation, platform enhancements, and emerging HR technologies that may improve employee and administrator experiences or operational efficiency.
• Support the prioritization and delivery of HRIS initiatives by communicating timeline considerations, dependencies, risks, and business impacts to stakeholders.
• Maintain accurate time and effort tracking for customer billing, reporting, capacity planning, and project management, as applicable.
• This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS:

• Education: Bachelor's degree in Information Technology, Computer Science, Human Resources, Business, or a related field, or an equivalent combination of education, training, and experience.
• Experience: At least ten (10) years of progressive HRIS or HR technology experience, including solution design, configuration support, enhancement delivery, issue resolution, testing, documentation, and stakeholder partnership.
• Certification: SAP SuccessFactors module certifications or accreditation relevant to assigned modules required.
• Strong functional and technical knowledge of enterprise HR technology platforms, such as SAP SuccessFactors, UKG, Workday, Oracle HCM, ServiceNow, or similar cloud-based solutions.
• Experience supporting large, complex HR technology projects, including implementations, platform expansions, enhancements, releases, stabilization, or post-go-live support.
• Ability to understand the HR technology application portfolio and how platforms, integrations, data, and business processes contribute to daily HR and business operations.
• Strong analytical and problem-solving skills, with the ability to assess complex situations, identify root causes, and recommend practical solutions.
• Strong written and verbal communication skills, with the ability to translate complex technical concepts into clear business language and present to technical and nontechnical stakeholders.
• Strong stakeholder management and facilitation skills, including the ability to influence without direct authority and work across multiple functional disciplines.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced environment.
• Demonstrated customer focus, accountability, attention to detail, and commitment to data accuracy and quality.
• Proficiency in Microsoft Office Suite products, including advanced Excel capabilities.

PREFERRED QUALIFICATIONS:

• Experience supporting multiple HR technology platforms, modules, integrations, reporting tools, workflow automation platforms, or AI-enabled business applications.
• Experience with SAP SuccessFactors and related integrations with core HR, payroll, benefits, identity management, or third-party systems.
• Experience with HRIS governance, security, data integrity, release management, UAT planning, training development, process improvement, or change management initiatives.
• Experience leading and mentoring HRIS analysts, business users, third-party vendors, consulting partners, offshore resources, and cross-functional project teams.
• Experience working in a consulting-based or customer-focused delivery model, including tracking and billing time.
• Relevant HR technology, project management, process improvement, change management, or platform certification.

WORKING CONDITIONS:

• Travel: Up to 10% as needed for project meetings, system workshops, training, or business meetings.
• Standard Monday through Friday work week. Occasional extended hours may be required to meet deadlines, support releases, or address critical business needs.We work a Hybrid schedule, 4 days on site and one day remote.
• Primarily an office-based role with regular use of a computer, phone, and standard office equipment.
• Regularly required to sit, speak, hear, and move throughout the work area; may occasionally lift and/or move up to 15 pounds.

MHIA regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.

#LI-Hybrid

Why Should You Apply?

• Medical, Dental, Vision, and Behavioral Health Benefits
• Competitive 401(k) Matching Program
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
• Paid Vacation, Sick Time, and 15 Paid Holidays
• Learning and Development Opportunities, Including Tuition Reimbursement
• Opportunities to Support Quality, Innovative Solutions that Contribute to a Net Zero Future.

Equal Employment Opportunity

Mitsubishi Heavy Industries America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.

E-Verify

Mitsubishi Heavy Industries America, Inc. participates in E-Verify to confirm the employment eligibility of newly hired employees.