Senior HRBP Manager

ServiceNow; Austin (TX); Hybrid; USD 120,000 - 170,000; Full time

Job summary

ServiceNow in Austin, TX is seeking a results-driven HR leader to shape people strategy and partner with Senior Business Leaders. You will influence business decisions, drive talent initiatives, and ensure programs align with growth and culture across the organization.

You will coach executives, analyze workforce data, and design solutions spanning strategic planning, succession, organization design, and leadership development to improve performance and engagement.

Qualifications

• Experience in leveraging or integrating AI into work processes, decision-making, or problem-solving.
• Direct client support and management coaching experience.
• Outstanding interpersonal and communication skills, including problem solving and collaboration.
• Ability to thrive in an unstructured, high growth, fast-paced environment.
• Ability to manage multiple complex issues and prioritize projects.
• Ability to excel at strategic, operational, and tactical HR tasks.
• Credibility and integrity in communications to ensure information flows up and down; confidence to challenge respectfully.

Responsibilities

• Influence business choices to fulfill objectives and contribute to BU plans.
• Operationalize talent initiatives to support business outcomes.
• Advocate initiatives that drive culture, effectiveness, and engagement.
• Partner with People Partners, COEs, and Ops to deploy fit-for-purpose HR solutions.
• Coach senior leaders on leadership capabilities to increase impact.
• Use data and trends to inform guidance and measure success.
• Provide strategic advice on workforce planning, calibration, organization design, change management, leadership development, and trends.

Skills

AI in HR processes

Client coaching

Interpersonal communication

Strategic workforce planning

Change management

Data analysis

Leadership development

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Understands the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives. Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives.
• Contributes to business growth by operationalizing talent initiatives to support business outcomes.
• Identifies, advises, advocates, and enables initiatives that drive a strong culture, improved organizational effectiveness, business performance and/or engagement.
• Acts as the voice of the business in the HR function and partners / contracts with People Partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that fit for purpose HR solutions are developed and deployed for key business needs.
• Coaches Senior Business Leaders and advises them on topics such as the development of people leadership capabilities, to ensure that Leaders and Managers become more effective as people leaders and are increasing their impact on people.
• Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions.
• Provides strategic advice on:
  • Strategic workforce planning
  • Calibration and succession planning
  • Organization design, change management, and culture
  • Leadership and team development
  • Relevant workforce trends which will impact the BU

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in direct client support and management coaching experience as well as team development/management
• Outstanding interpersonal and communication skills, including problem solving, collaboration and relationship building
• Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast-paced environment
• Ability to manage multiple complex issues and prioritize projects concurrently
• Ability to excel at all levels of the HR “stack” - strategic, operational, and tactical
• Credibility and integrity in communications to ensure information flows both upward and downward
• Confidence to challenge respectfully to influence business decisions

JV22

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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