Senior HRBP Manager

ServiceNow, Inc.; Austin (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ServiceNow, Inc. is seeking an experienced HR leader to influence business decisions and operationalize talent initiatives that align with business objectives. You will collaborate with People Partners and COEs to design and deploy HR solutions across a fast-growing organization.

The role emphasizes coaching senior leaders, leveraging data to guide actions, and driving workforce planning, change management, and culture initiatives in a dynamic environment.

Qualifications

• Experience in leveraging AI to enhance work processes or decision-making.
• Direct client support and coaching experience.
• Outstanding interpersonal and communication skills.
• Ability to thrive in a fast-paced, ambiguous environment.
• Ability to prioritize multiple complex issues and drive HR initiatives.

Responsibilities

• Understands the overall business direction to influence HR-related decisions.
• Operationalizes talent initiatives to support business outcomes.
• Advocates initiatives to improve culture and organizational effectiveness.
• Partners with People Partners, COEs, and Ops to deliver fit-for-purpose HR solutions.
• Coaches senior leaders on leadership development and effectiveness.
• Uses data and trends to guide leadership guidance and measure success.
• Provides strategic advice on workforce planning, succession, organization design, and culture.

Skills

AI integration

Client support

Team development

Interpersonal skills

Problem solving

Communication

Independent work

Project prioritization

HR strategy execution

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

• Understands the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives. Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives.

• Contributes to business growth by operationalizing talent initiatives to support business outcomes.

• Identifies, advises, advocates, and enables initiatives that drive a strong culture, improved organizational effectiveness, business performance and/or engagement.

• Acts as the voice of the business in the HR function and partners / contracts with People Partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that fit for purpose HR solutions are developed and deployed for key business needs.

• Coaches Senior Business Leaders and advises them on topics such as the development of people leadership capabilities, to ensure that Leaders and Managers become more effective as people leaders and are increasing their impact on people.

• Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions.

• Provides strategic advice on:

• Strategic workforce planning

• Calibration and succession planning

• Organization design, change management, and culture

• Leadership and team development

• Relevant workforce trends which will impact the BU

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Experience in direct client support and management coaching experience as well as team development/management

• Outstanding interpersonal and communication skills, including problem solving, collaboration and relationship building

• Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast-paced environment

• Ability to manage multiple complex issues and prioritize projects concurrently

• Ability to excel at all levels of the HR "stack" - strategic, operational, and tactical

• Credibility and integrity in communications to ensure information flows both upward and downward

• Confidence to challenge respectfully to influence business decisions

JV22

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.