Senior HRBP Manager

SmartRecruiters, Inc.; Austin, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking an HR leader to influence business outcomes by aligning people initiatives with the overall direction of the company. You will partner with People Partners, COEs, and Ops to design HR solutions that drive performance and culture.

The role requires coaching Senior Leaders, leveraging AI insights, and guiding organizational design, change management, and leadership development in a fast-growing environment.

Qualifications

• Experience in leveraging AI to improve work processes and decision making.
• Direct client support and coaching experience.
• Outstanding communication and collaboration skills.
• Able to thrive in a fast‑paced, ambiguous, high‑growth environment.

Responsibilities

• Influence business decisions by understanding direction and objectives and help scope key initiatives.
• Operationalize talent initiatives to grow the business and improve outcomes.
• Advise on culture, organizational design, and leadership development.
• Partner with People Partners, COEs, and Ops to deliver fit-for-purpose HR solutions.
• Coach senior leaders to enhance people leadership capabilities and impact.

Skills

AI integration in work

Coaching leadership

Interpersonal communication

Stakeholder management

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI‑native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Understands the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives. Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives.
• Contributes to business growth by operationalizing talent initiatives to support business outcomes.
• Identifies, advises, advocates, and enables initiatives that drive a strong culture, improved organizational effectiveness, business performance and/or engagement.
• Acts as the voice of the business in the HR function and partners / contracts with People Partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that fit for purpose HR solutions are developed and deployed for key business needs.
• Coaches Senior Business Leaders and advises them on topics such as the development of people leadership capabilities, to ensure that Leaders and Managers become more effective as people leaders and are increasing their impact on people.
• Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions.
• Provides strategic advice on:
  • Strategic workforce planning
  • Calibration and succession planning
  • Organization design, change management, and culture
  • Leadership and team development
  • Relevant workforce trends which will impact the BU

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• Experience in direct client support and management coaching experience as well as team development/management
• Outstanding interpersonal and communication skills, including problem solving, collaboration and relationship building
• Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast‑paced environment
• Ability to manage multiple complex issues and prioritize projects concurrently
• Ability to excel at all levels of the HR “stack” - strategic, operational, and tactical
• Credibility and integrity in communications to ensure information flows both upward and downward
• Confidence to challenge respectfully to influence business decisions

JV22

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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