Senior HR Shared Services Representative

Elkay; Milwaukee (WI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Vacation 3 weeks

12 Paid Holidays

Annual Bonus Eligibility

Educational reimbursement

Stock Purchase Plan

Job summary

Zurn Elkay Water Solutions Corporation in Milwaukee, WI is seeking a Senior HR Shared Services Representative to support employee lifecycle activities, onboarding, inquiries, and data integrity in a hybrid in-office setting with four days in office and one day remote.

The role interfaces with HR, HRIS, Benefits, Payroll, and IT, handles reports, data audits, and continuous process improvements while upholding confidentiality and delivering high-quality service.

Qualifications

• HR onboarding, benefits, payroll and company policies experience.
• Strong communication and customer service skills.
• Ability to maintain confidentiality and handle sensitive information.
• Experience with HR systems and reporting.
• Detail-oriented with data quality focus.

Responsibilities

• Provide information, resolve or escalate HR issues per policies.
• Manage pre-employment onboarding including background checks and I-9s.
• Conduct new hire orientation (in person or TEAMS).
• Respond to inquiries from employees and managers via multiple channels.
• Process terminations and conduct exit interviews.
• Run reports and analyze data using Excel (VLOOKUP, pivot, graphs).
• Data entry in HRIS and mass data uploads.
• Collaborate with HR, HRIS, Benefits, Payroll and IT.
• Maintain confidentiality and support HR Shared Services.
• Assist with HR Shared Services projects as needed.

Skills

HR systems & reporting

Communication skills

Confidentiality

Diversity & inclusion awareness

Data quality

Process improvement

Attention to detail

Education

Bachelor's Degree in Human Resources, Business, or Finance

Job description

Senior HR Shared Services Representative

The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

Responsibilities

• Obtains and provides requested information or takes appropriate action to resolve, refer, or escalation issues in accordance with company and HR policies and procedures.
• Handles all aspects of pre-employment onboarding, including background check and drug screening process; I-9 completion; new hire paperwork; and communications with candidate, management and HR partner.
• Conducts new employee orientation in-person or via TEAMS.
• Professionally and accurately responds to written and oral inquiries from employees and managers regarding HR questions, issues, problems, and status changes. This will include telephone, chat, e-mail and drop-in face-to-face interactions.
• Completes termination documents and conducts exit interviews.
• Runs reports and sends to business partners; may need to analyze data and use Excel to create v-lookups, pivot tables or graphs.
• Data entry into HR system for all employee-related changes, including performing mass uploads and data audits.
• Interfaces with Corporate Human Resources, HRIS, Compensation, Benefits, Payroll and IT departments to assist in the administration and support of employee issues and problems.
• Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures.
• Serves as a first-line resource for other members of the HR Shared Services team.
• Escalates complex cases to the HR Shared Service Manager or field HR resources.
• Updates team SOPs and works to identify process improvement opportunities.
• Assist with other HR Shared Service Center projects, as needed.
• Maintains high degree of confidentiality.
• Performs other duties as requested.
• Serves as backup to other HR Shared Services team members when they are out of office.

Qualifications

• Bachelor's Degree in Human Resources, Business, or Finance
• 2+ years of Human Resources experience
• Experience with HR systems and reporting
• Requires knowledge of various areas of human resources including onboarding, benefits, employment, pay-related practices/process, and company policies and procedures
• Excellent communication and customer service skills
• Ability to maintain confidentiality is required
• Ability to work with a diverse group of employees and individuals
• Strives for continuous process improvement and ability to make recommendations
• Strong attention to detail and ability to maintain data quality

Office Environment; 4 days in office, 1 day remote

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan - purchase company stock at a discount!

Equal Opportunity Employer - Minority/Female/Disability/Veteran Zurn Elkay Water Solutions Corporation

What happens when two remarkable sustainability leaders come together as one? A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time. In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse. Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe. Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water - the essence of life itself. What makes Zurn Elkay Water Solutions Corporation special is our people and our culture. While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay's story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most. Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay's values. We are looking for innovative, energetic people who want to help solve tomorrow's challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you will join a collaborative organization that will give you opportunities to thrive and grow.