Senior HR Services & Operations Lead

bellbank; BLOOMINGTON (MN); On-site; USD 85,000 - 120,000; Full time

Job summary

Bell Bank is seeking a Senior HR Services Specialist to provide advanced HR operations, employee support, and systems management. You will serve as a subject matter expert, mentor teammates, and drive process improvements aligned with Bell Bank’s values.

The role emphasizes compliance, operational excellence, and employee engagement across the organization. You will oversee lifecycle changes, onboarding improvements, HR policy education, and coordination with cross-functional teams to enhance HR

Qualifications

• Bachelor’s degree in human resources, business administration, or a related field is required.
• 4-6 years of experience in human resources with expertise in HR operations, systems, and employee support, preferably in banking/financial industry.
• Professional certification (PHR/SPHR or SHRM-CP/SHRM-SCP) preferred.

Responsibilities

• Serve as a senior-level resource for employee inquiries, resolving complex questions and guiding employees through HR processes.
• Lead onboarding efforts, including orientation facilitation and continuous improvement of onboarding materials and experience.
• Provide advanced education on HR policies and programs; identify trends in employee feedback and recommend program enhancements.
• Support annual benefit enrollment, performance review cycles, and other recurrent HR events.
• Mentor and support junior HR team members, providing guidance and training on service standards and HR processes.
• Facilitate employee exit meetings to support HR business partner team, ensuring a respectful and informative offboarding experience while capturing feedback to support continuous improvement of HR services.
• Oversee intake and prioritization of accommodation and employee relations matters, ensuring consistency and escalating complex issues as appropriate.
• Support contingent workforce processes, ensuring accurate tracking, compliance with policies, and coordination across HR, procurement, and business partners.

Skills

Advanced interpersonal communication

Analytical thinking

Problem solving

Project leadership

Excel proficiency

Independent & collaborative work

Strong presentation skills

Empathy and active listening

Education

Bachelor's degree in HR or related field

PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred

Tools

ADP

HRIS systems

Microsoft Excel

Job description

Bell Bank is seeking a Senior HR Services Specialist to provide advanced HR operations, employee support, and systems management. You will serve as a subject matter expert, mentor teammates, and drive process improvements aligned with Bell Bank’s values.

The role emphasizes compliance, operational excellence, and employee engagement across the organization. You will oversee lifecycle changes, onboarding improvements, HR policy education, and coordination with cross-functional teams to enhance HR