Senior HR Operations & Shared Services Manager

10100 Children's Hospital; United States; On-site; USD 114,000 - 189,000; Full time

Benefits offered by this job

Comprehensive health coverage

Generous PTO and personal days

401(k) plan and financial wellness

Life, AD&D and disability coverage

Tuition assistance, fitness resources,

Commuter benefits

Job summary

Children’s National seeks a Manager, HR Operations & Shared Services to lead centralized HR services across the organization, ensuring efficient, compliant experiences for employees and leaders. This role oversees service center support, transactions, data management, vendor coordination, and continuous process improvements.

Responsibilities include coaching teams, defining service standards and KPIs, partnering with HRIS/Payroll/IT, and driving automation while maintaining data security and

Qualifications

• 8 years of experience in HR operations, shared services, or related business operations.
• 5 years in progressive HR operations/HR service center roles.
• 3 years leading teams, projects, or programs.

Responsibilities

• Manage day-to-day HR Shared Services operations, including case volume, workflow, service quality, data accuracy, and timely resolution of inquiries.
• Supervise HR Team Leads and individuals, providing coaching, performance management, and development planning.
• Establish service standards, SLAs, and KPIs to measure performance, efficiency, compliance, and customer satisfaction.
• Serve as escalation point for complex issues, ensuring timely resolution and follow-through.
• Conduct process reviews and audits to identify risks and strengthen controls.
• Maintain reporting/documentation for internal reviews, leadership reporting, regulatory inquiries, or audits.
• Identify and implement best practices, automation, and reporting enhancements to increase operational excellence.
• Partner with HR, HRIS, Payroll, Benefits, IT to align processes with organizational needs and employee experience goals.
• Support HR technology optimization and vendor relationships, including monitoring billing and performance.
• Assign priority work, assess staffing needs, and allocate resources.

Skills

People management

HR service delivery

HR technology

Process improvement

Data analytics

Vendor management

Education

Bachelor's degree in HR or related field

HR Administration

Tools

Workday

ServiceNow

UKG

Job description

Children’s National seeks a Manager, HR Operations & Shared Services to lead centralized HR services across the organization, ensuring efficient, compliant experiences for employees and leaders. This role oversees service center support, transactions, data management, vendor coordination, and continuous process improvements.

Responsibilities include coaching teams, defining service standards and KPIs, partnering with HRIS/Payroll/IT, and driving automation while maintaining data security and