Senior HR Operations & People Experience Lead

Stepan Oilfield Solutions; Northbrook (IL); On-site; USD 77,000 - 100,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical, Dental, Vision Insurance

401K with Match

Paid Time Off (PTO)

EAP

Job summary

Stepan Company in Northbrook, IL is seeking a Senior People Experience Specialist to deliver advanced HR operations and lifecycle support across employee processes, service delivery, and case management. You will handle complex inquiries, ensure data accuracy, and support HRIS data changes across SAP SuccessFactors, Workday, and Oracle.

Partner with HR Business Partners, Payroll, Benefits, Talent Acquisition, and Legal to resolve cross-functional matters.

Qualifications

• Typically 4+ years of experience in HR operations, HR shared services, or equivalent.
• Experience resolving complex HR inquiries and processing HR transactions with accuracy.
• Strong knowledge of onboarding, offboarding, job changes, data management, and payroll/benefits coordination.
• Experience using HRIS/HCM systems (SAP SuccessFactors, Workday, Oracle) for data processing and reporting.

Responsibilities

• Serve as senior contact for employee/manager HR inquiries via service channels.
• Provide guidance on HR policies and lifecycle processes.
• Resolve complex HR cases including hires, terminations, onboarding, and data updates.
• Review and process high-impact employee data changes in HRIS with proper approvals.
• Act as escalation resource for junior specialists and troubleshoot issues.
• Monitor case volume, SLAs, and identify risks or improvements.
• Support QA activities: data audits, documentation reviews, and compliance checks.
• Develop and maintain HR knowledge content, SOPs, templates, and job aids.
• Coordinate cross-functional resolution with HR partners (Payroll, Benefits, Talent, HRIS, Legal).
• Support implementation of new HR processes, service delivery enhancements, and automation opportunities.
• Apply sound judgment on sensitive matters and escalate as needed.
• Contribute to training and onboarding for the HR Operations team.
• Prepare and analyze routine HR operations reports and data quality trends.
• Maintain internal controls, confidentiality, and compliance with policies.

Skills

HR operations

Data accuracy

Attention to detail

Confidentiality

Communication

Analytical skills

Multitasking

MS Office

Education

Bachelor's degree in HR/Business

Tools

SAP SuccessFactors

Workday

Oracle HCM

Job description

Stepan Company in Northbrook, IL is seeking a Senior People Experience Specialist to deliver advanced HR operations and lifecycle support across employee processes, service delivery, and case management. You will handle complex inquiries, ensure data accuracy, and support HRIS data changes across SAP SuccessFactors, Workday, and Oracle.

Partner with HR Business Partners, Payroll, Benefits, Talent Acquisition, and Legal to resolve cross-functional matters.