Senior HR Compliance Center Manager – Hybrid

Waste Management Inc.; Houston (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Stock Purchase Plan

401K Company match

Paid Vacation, Holidays, Personal Days

Job summary

A leading waste management company in Houston is seeking an HR Service Center Manager to oversee compliance services and Tier 2 support operations. This role requires a Bachelor's degree and 5 years of HR or compliance experience. Responsibilities include managing wage-related inquiries, ensuring service excellence, and supporting HR frameworks. The position offers a hybrid work environment and a comprehensive benefits package, including health insurance and a 401K plan.

Qualifications

• 5 years of related experience in HR or compliance.
• Experience with service culture transformation and team development.
• Strong knowledge of HR operating models and shared services.

Responsibilities

• Oversee Tier 2 support for wage and hour matters.
• Manage prevailing wage operational support and timekeeping administration.
• Collaborate with Payroll and HR Business Partners to resolve escalations.

Skills

Process improvement methodologies (Lean, Six Sigma)

Data analysis (Excel, Power BI)

Customer service

Communication skills

Collaboration

Education

Bachelor's Degree in business or human resources

High School Diploma or G.E.D

Tools

ServiceNow

Oracle HCM

UKG

Job description

A leading waste management company in Houston is seeking an HR Service Center Manager to oversee compliance services and Tier 2 support operations. This role requires a Bachelor's degree and 5 years of HR or compliance experience. Responsibilities include managing wage-related inquiries, ensuring service excellence, and supporting HR frameworks. The position offers a hybrid work environment and a comprehensive benefits package, including health insurance and a 401K plan.