Senior HR Business Partner — Customer Success Strategy

Optimizely; Nashua (NH); On-site; USD 120,000 - 170,000; Full time

Job summary

Optimizely in Nashua, NH is seeking a Senior HR Business Partner to embed with our Customer Success organization. You will be a trusted people advisor, shaping workforce strategy, org design, and talent initiatives in a fast-paced martech environment.

This role emphasizes data-driven advisory, executive coaching, and change management. You’ll partner with leaders to drive engagement, retention, and strategic workforce planning across geographies.

Qualifications

• 4-6years of progressive HR experience, with demonstrated success as an HR Business Partner or similar role.
• Demonstrated ability to serve as a trusted advisor to senior leaders — building credibility quickly and influencing without authority.
• Strongbusinessacumen: you think about people decisions in the context of business outcomes, not just HR best practices.
• Experience with workforce planning, organizational design, and change management in a fast-moving, matrixed environment.
• Ability to work effectively with regional HR partners across geographies and time zones.
• Highly organized with strong communication skills — you can manage multiple priorities and stakeholders without dropping the ball.
• Comfortable with ambiguity and able to drive projects to completion with minimal oversight.
• Ability to facilitate presentations and difficult conversations with senior leadership.
• You're not just AI-curious — you're already using it. You've experimented with AI tools to work faster, think sharper, or solve problems differently, and you're excited about what it means for how HR gets done.

Responsibilities

• Coach and advise Customer Success leaders (executives and their directs) on employee engagement, retention, culture, organizational design, and change management.
• Serve as a strategic partner on workforce planning — including build vs. buy decisions, geographic expansion, cost optimization, contingent labor, and M&A — in close partnership with Finance and senior leadership.
• Lead or support change management tied to org design changes: people impact, compensation implications, communication planning, and execution.
• Support leaders in translating employee survey results into meaningful action plans — consulting, advising, and helping drive follow-through, with ownership sitting with the business.
• Stay close to retention risk — conducting exit interviews or proactive pulse conversations as needed.
• Advise on individual people topics (promotions, off-cycles, performance cases, terminations) and manage larger-scale hiring and downsizing initiatives as needed.
• Drive adoption of enterprise talent programs including compensation planning, talentreviews, succession planning, and engagement initiatives.
• Take on HR ad hoc projects as the business evolves.

Skills

HR Business Partner

Strategic thinker

Data-driven

Change management

Workforce planning

Org design

Talent strategy

Executive coaching

Stakeholder management

Education

Bachelor’s degree in HR

Masters preferred

SHRM-SCP or GPHR certification a plus

Job description

Optimizely in Nashua, NH is seeking a Senior HR Business Partner to embed with our Customer Success organization. You will be a trusted people advisor, shaping workforce strategy, org design, and talent initiatives in a fast-paced martech environment.

This role emphasizes data-driven advisory, executive coaching, and change management. You’ll partner with leaders to drive engagement, retention, and strategic workforce planning across geographies.