Senior Housing Resident Advocate & Care Coordinator

TELACU Residential Management, Inc.; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical health coverage

Dental coverage

Vision coverage

401(k) with matching

Paid time off

Education reimbursement

Job summary

TELACU Residential Management, Inc. (TRM) seeks a Resident Services Coordinator I to support elderly and physically challenged residents across TRM communities.

The role leads 504 accommodation processes and collaborates with the DRSP/RSS to ensure timely, person-centered services. You will develop supportive services plans, conduct case management, advocate for residents, build partnerships with social service providers, and coordinate access to community resources while maintaining HIPAA/HUD

Qualifications

• Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent.
• Bilingual English/Spanish preferred.
• Ability to advocate, organize and problem-solve.
• Ability to communicate with residents at appropriate literacy level.
• Experience with older adults and people with disabilities.
• Self-starter, able to work independently and in a team.
• Ability to multi-task in a busy environment.
• Strong verbal and written interpersonal communication.

Responsibilities

• Serve as resident advocate when an issue affects daily life.
• Initiate 504 process for accommodations and manage timely completion.
• Prepare a Supportive Services Plan addressing health and social needs.
• Support RSS in grants, proposals, applications and reporting.
• Provide case management and update needs as residents age.
• Develop resource directories and educate residents about programs.
• Make referrals to service providers on residents' behalf.
• Create annual calendars for education and wellness programs.
• Liaise with community; develop partnerships to support residents.
• Coordinate care for discharged residents and engage families.
• Facilitate language services via translation services.
• Assist with eviction, crisis prevention and conflict resolution.
• Ensure residents understand regulatory and lease requirements.

Skills

Communication skills

Bilingual English/Spanish

Advocacy

Problem solving

Education

Bachelor's degree in Social Work, Gerontology, Psychology or Counseling

Tools

Microsoft Office

AASC Online

HUD software familiarity

Job description

TELACU Residential Management, Inc. (TRM) seeks a Resident Services Coordinator I to support elderly and physically challenged residents across TRM communities.

The role leads 504 accommodation processes and collaborates with the DRSP/RSS to ensure timely, person-centered services. You will develop supportive services plans, conduct case management, advocate for residents, build partnerships with social service providers, and coordinate access to community resources while maintaining HIPAA/HUD