Resident Services Coordinator I — Aging & Housing Support

TELACU Industries Inc.; California; Hybrid; USD 34,000 - 35,000; Full time

Benefits offered by this job

Medical health coverage

Dental coverage

Vision insurance

FSA for Medical & Dependent Care

401(k) match

Life/AD&D insurance

Long-Term Disability

Employee Assistance Program

Paid Time Off

Job summary

TELACU Residential Management, Inc. (TRM) seeks a Resident Services Coordinator I to support elderly and disabled residents, coordinating 504 accommodations, case management, and care coordination with social services partners.

The role focuses on aging in place, advocacy, and partnerships with healthcare providers. You will educate residents, manage documentation, and collaborate with staff to implement individualized services while ensuring privacy and regulatory compliance across housing

Qualifications

• Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience.
• Ability to advocate, organize and problem-solve.
• Ability to communicate in understandable lay language at appropriate literacy and cognitive level ability by residents, both verbal and written communications.
• Understanding the needs of low-income older adults and persons with disabilities in a sensitive manner.
• Disciplined to be self-starter, work independently, and be part of a team.
• Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
• Ability to establish positive and collaborative relationships with residents, staff, and community-based providers.
• Experience working with older adults and special need individuals.
• Knowledge of program and services to support the elderly and special needs population.
• Cultural competency with diverse populations, individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
• Familiarity and understanding of working with individuals with mental health needs.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Provides supportive service to elderly and physically challenged residents living at TELACU Residential Management housing communities.
• Advocates for residents and manages 504 reasonable accommodation process.
• Develops and implements health-driven aging plans and informs residents about resources.
• Coordinates care with social services partners and health care providers to align services.
• Creates annual calendars for ongoing education, wellness programs, and compliance presentations.
• Facilitates language services for residents with limited English proficiency.
• Conducts case management by assessing resident needs and updating plans as needs change.
• Maintains resident information with privacy and HUD requirements.
• Responds to calls after hours or weekends as needed.

Skills

Advocacy

Communication skills

Multitasking

Teamwork

Education

Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling

Tools

Microsoft Office Suite

AASC Online HUD Software

Job description

TELACU Residential Management, Inc. (TRM) seeks a Resident Services Coordinator I to support elderly and disabled residents, coordinating 504 accommodations, case management, and care coordination with social services partners.

The role focuses on aging in place, advocacy, and partnerships with healthcare providers. You will educate residents, manage documentation, and collaborate with staff to implement individualized services while ensuring privacy and regulatory compliance across housing