Senior Housing Choice Voucher Program Manager

Housing Opportunities Commission; Silver Spring (MD); On-site; USD 77,000 - 128,000; Full time

Job summary

Housing Opportunities Commission in Montgomery County, MD, seeks a seasoned Housing Choice Voucher Manager to lead a team delivering critical voucher services to clients, landlords, and partners. The role requires strong supervision, regulatory knowledge, and the ability to drive policy-compliant processes in a dynamic public housing environment.

The ideal candidate has extensive supervisory experience in subsidized housing, excellent written and verbal communication skills, and a proven track

Qualifications

• Requires at least five years of progressive experience in subsidized housing.
• At least four years of direct supervisory experience in a housing environment.
• Bachelor’s degree in Business, Social Service, Public Administration/Management or related field.
• Knowledge of Federal, State and local laws and regulations pertaining to subsidized housing.
• Knowledge of the Housing Choice Voucher and Public Housing programs.

Responsibilities

• Oversee Center personnel with recommendations for training, career advancement, and staff performance.
• Manage and consistently improve the delivery of customer service throughout the Center.
• Review and evaluate the effectiveness of the Center by making recommendations for new policies and procedures.
• Manage quality assurance functions in the Customer Service Center.
• Provide compliance oversight, implement changes and delegate assignments.
• Monitor, under the guidance of the Director, the implementation of HOC policies and procedures for placement and recertification of families.
• Coordinate and supervise the work of staff.
• Provide monthly statistical data on Center activity, including financial activity.
• Represent the Center both verbally and in writing through presentations to community groups and agencies.
• Report directly to the Customer Service Center Director. Supervise, encourage and motivate staff.
• Supervise, encourage and motivate staff.

Skills

Supervisory experience

Customer service management

MS Office Suite

Written & verbal communication

Driver's license

Education

Bachelor’s degree in Business, Social Service, Public Administration/Management or related field

Tools

MS Office Suite

Job description

Housing Opportunities Commission in Montgomery County, MD, seeks a seasoned Housing Choice Voucher Manager to lead a team delivering critical voucher services to clients, landlords, and partners. The role requires strong supervision, regulatory knowledge, and the ability to drive policy-compliant processes in a dynamic public housing environment.

The ideal candidate has extensive supervisory experience in subsidized housing, excellent written and verbal communication skills, and a proven track