Senior Housekeeping Supervisor | Guest Experience Leader

Maverick Hotels & Restaurants; Chicago (IL); On-site; USD 36,000 - 38,000; Full time

Job summary

Maverick Hotels & Restaurants is seeking a Housekeeping Supervisor for the Sable Navy Pier property in Chicago, IL. This full-time role oversees housekeeping staff to meet guest room and public space standards and supports hospitality operations.

You will train staff, coordinate with Front Office and Laundry, monitor safety, and ensure compliance with brand standards. The position requires weekend/holiday availability and fluent English.

Qualifications

• One year in a supervisory or management housekeeping position.
• High school diploma or GED required.
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
• Strong communication and organizational skills.
• Fluent in oral and written English.
• Able to work a flexible schedule, including weekends and holidays.
• Past experience dealing with the public and customer service basics.

Responsibilities

• Assist with development and training of housekeeping staff on guest service and standards.
• Communicate with Housekeeping Manager on guest and employee concerns.
• Train and support teams to maintain room and public area cleanliness.
• Perform shift checklist responsibilities and reporting requirements.
• Maintain keys and access control; follow safety procedures.
• Complete maintenance work orders and follow up appropriately.
• Inspect guestrooms for cleanliness per procedures and checklists.
• Monitor status reports for guest rooms and communicate findings.
• Coordinate with Front Office on room availability and guest needs.
• Lead departmental meetings and participate in training programs.
• Oversee housekeeping, public spaces, and laundry operations each shift.
• Provide coaching and feedback to staff to achieve performance goals.
• Ensure compliance with safety standards and hotel policies.

Skills

Supervisory experience

Communication skills

Organizational skills

Problem solving

Fluent English

Flexible schedule

Education

High school diploma or GED

Job description

Maverick Hotels & Restaurants is seeking a Housekeeping Supervisor for the Sable Navy Pier property in Chicago, IL. This full-time role oversees housekeeping staff to meet guest room and public space standards and supports hospitality operations.

You will train staff, coordinate with Front Office and Laundry, monitor safety, and ensure compliance with brand standards. The position requires weekend/holiday availability and fluent English.