Housekeeping Supervisor: Guest Experience Leader

NFM & J LP; Chicago (IL); Vor Ort; USD 36.000 - 38.000; Vollzeit

Zusammenfassung

Maverick Hotels and Restaurants is seeking a Housekeeping Supervisor for the Sable Navy Pier property in Chicago, IL. The role oversees housekeeping staff and laundry, ensuring guest rooms and public spaces meet Curio collection standards and guest expectations.

The position requires a flexible schedule, including weekends and holidays, with duties spanning training, inspections, reporting, and collaboration with Front Office to coordinate room availability.

Qualifikationen

• One year in a supervisory or management housekeeping position required
• High school diploma or GED required
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Ability to communicate effectively
• Strong organizational skills, critical thinking skills, problem solver
• Able to work a variable schedule
• This position requires the ability to work a flexible schedule, to include weekends and holidays.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills
• Must be fluent in oral and written English.

Aufgaben

• Oversee housekeeping staff training and standards.
• Coordinate with Housekeeping Manager on guest concerns and challenges.
• Assist team with training, supplies and support to consistently provide quality guest rooms and public areas.
• Run shift reports and maintain status updates for rooms and public spaces.
• Ensure proper key control and safety compliance in housekeeping operations.
• Supervise housekeeping and laundry employees to meet department goals and guest satisfaction.

Kenntnisse

Staff supervision

Communication

Organization

Customer service

Flexibility

English proficiency

Ausbildung

High school diploma or GED

Jobbeschreibung

Maverick Hotels and Restaurants is seeking a Housekeeping Supervisor for the Sable Navy Pier property in Chicago, IL. The role oversees housekeeping staff and laundry, ensuring guest rooms and public spaces meet Curio collection standards and guest expectations.

The position requires a flexible schedule, including weekends and holidays, with duties spanning training, inspections, reporting, and collaboration with Front Office to coordinate room availability.