Senior Housekeeping Supervisor – Guest Experience

Automatic Data Processing, Inc.; Texarkana (TX); On-site; USD 18,000 - 19,000; Full time

Job summary

Automatic Data Processing, Inc. in Texarkana, TX is seeking a Housekeeper - Hospitality to direct housekeeping and laundry operations, keep facilities clean and well-maintained, and provide professional guest service.

The role involves supervising staff, training, PAR level management, and coordinating with management to meet hotel standards. Responsibilities include ensuring cleanliness in guest rooms and public areas, assigning duties, inspecting areas for repairs, and managing inventory and

Responsibilities

• Directs housekeeping to keep facility clean, orderly, and well-maintained.
• Supervise housekeeping and laundry operations to ensure quality standards are met
• Ensure the department operates according to hotel standards, policies, and procedures
• Provide prompt, courteous, and professional guest service
• Provide timely updates and feedback to the Supervisor or General Manager
• Maintain cleanliness, hygiene, and organization in guest rooms, corridors, and public areas
• Assign rooms and duties to housekeeping staff and provide direction, supervision, and support
• Assist with employee training and ensure staff have the tools and equipment needed to perform their duties effectively
• Maintain and monitor PAR levels and submit monthly linen and terry inventory reports
• Assist with recruitment and staffing within the housekeeping department
• Inspect guest rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair
• Oversee the ordering, receiving, counting, and storage of linens, bathroom supplies, cleaning materials, and equipment
• Report any damage, breakage, or out-of-service items immediately to the Duty Manager for resolution or guest billing if applicable
• Communicate housekeeping staff needs regarding materials, supplies, or equipment to management
• Notify management when supply or equipment PAR levels are insufficient
• Maintain procedures for lost and found items to ensure security and proper documentation
• Maximize resources while maintaining cost controls according to hotel guidelines
• Identify departmental training needs and recommend training programs to management regularly
• Respond to guest complaints, requests, or maintenance concerns and communicate them to the Front Office Manager or General Manager
• Maintain high product quality and service standards for all hotel guests
• Ensure guest satisfaction at all times
• Maintain flexibility to work varying schedules to meet operational needs
• Promote teamwork and quality service through daily communication and coordination with other departments

Job description

Automatic Data Processing, Inc. in Texarkana, TX is seeking a Housekeeper - Hospitality to direct housekeeping and laundry operations, keep facilities clean and well-maintained, and provide professional guest service.

The role involves supervising staff, training, PAR level management, and coordinating with management to meet hotel standards. Responsibilities include ensuring cleanliness in guest rooms and public areas, assigning duties, inspecting areas for repairs, and managing inventory and