Hospitality Housekeeping Supervisor—Guest Experience

Holiday-Inn-Express-and-Suites; Texarkana (TX); Presencial; USD 18.000 - 19.000; Jornada completa

Descripción de la vacante

Holiday-Inn-Express-and-Suites Texarkana, TX is seeking a Housekeeper-Hospitality to lead the housekeeping program, ensuring the facility remains clean, orderly, and well-maintained, performed personally or through staff.

The role focuses on supervising housekeeping and laundry operations, upholding hotel standards, and delivering courteous guest service while coordinating with management to address guest needs and maintain high quality.

Responsabilidades

• Directs the housekeeping program to ensure the facility remains clean, orderly, and well-maintained by performing duties personally or through subordinate supervisors.
• Supervise housekeeping and laundry operations to ensure quality standards are met
• Ensure the department operates according to hotel standards, policies, and procedures
• Provide prompt, courteous, and professional guest service
• Provide timely updates and feedback to the Supervisor or General Manager
• Maintain cleanliness, hygiene, and organization in guest rooms, corridors, and public areas
• Assign rooms and duties to housekeeping staff and provide direction, supervision, and support
• Assist with employee training and ensure staff have the tools and equipment needed to perform their duties effectively
• Maintain and monitor PAR levels and submit monthly linen and terry inventory reports
• Assist with recruitment and staffing within the housekeeping department
• Inspect guest rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair
• Oversee the ordering, receiving, counting, and storage of linens, bathroom supplies, cleaning materials, and equipment
• Report any damage, breakage, or out-of-service items immediately to the Duty Manager for resolution or guest billing if applicable
• Communicate housekeeping staff needs regarding materials, supplies, or equipment to management
• Notify management when supply or equipment PAR levels are insufficient
• Maintain procedures for lost and found items to ensure security and proper documentation
• Maximize resources while maintaining cost controls according to hotel guidelines
• Identify departmental training needs and recommend training programs to management regularly
• Respond to guest complaints, requests, or maintenance concerns and communicate them to the Front Office Manager or General Manager
• Maintain high product quality and service standards for all hotel guests
• Ensure guest satisfaction at all times
• Maintain flexibility to work varying schedules to meet operational needs
• Promote teamwork and quality service through daily communication and coordination with other departments

Descripción del empleo

Holiday-Inn-Express-and-Suites Texarkana, TX is seeking a Housekeeper-Hospitality to lead the housekeeping program, ensuring the facility remains clean, orderly, and well-maintained, performed personally or through staff.

The role focuses on supervising housekeeping and laundry operations, upholding hotel standards, and delivering courteous guest service while coordinating with management to address guest needs and maintain high quality.