Hospitality Housekeeping Supervisor - Guest Experience

Automatic Data Processing, Inc.; Santa Fe (NM); On-site; USD 30,000 - 42,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Housekeeper-Hospitality in Santa Fe, NM. You will direct the housekeeping program to keep the facility clean, orderly, and well-maintained, supervising staff as needed and ensuring high service standards.

You will oversee housekeeping and laundry operations, enforce hotel policies, provide prompt guest service, manage supplies, and coordinate with the Front Office Manager to address guest requests and maintenance issues while maintaining cost controls.

Qualifications

• Directs the housekeeping program to ensure the facility remains clean, orderly, and well-maintained.
• Supervise housekeeping and laundry operations to ensure quality standards are met.
• Provide prompt, courteous, and professional guest service.

Responsibilities

• Maintain cleanliness, hygiene, and organization in guest rooms, corridors, and public areas.
• Assign rooms and duties to housekeeping staff and provide direction, supervision, and support.
• Assist with employee training and ensure staff have the tools and equipment needed to perform their duties effectively
• Maintain and monitor PAR levels and submit monthly linen and terry inventory reports
• Assist with recruitment and staffing within the housekeeping department
• Inspect guest rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair
• Oversee the ordering, receiving, counting, and storage of linens, bathroom supplies, cleaning materials, and equipment
• Report any damage, breakage, or out-of-service items immediately to the Duty Manager for resolution or guest billing if applicable
• Communicate housekeeping staff needs regarding materials, supplies, or equipment to management
• Notify management when supply or equipment PAR levels are insufficient
• Maintain procedures for lost and found items to ensure security and proper documentation
• Maximize resources while maintaining cost controls according to hotel guidelines
• Identify departmental training needs and recommend training programs to management regularly
• Respond to guest complaints, requests, or maintenance concerns and communicate them to the Front Office Manager or General Manager
• Maintain high product quality and service standards for all hotel guests
• Ensure guest satisfaction at all times
• Maintain flexibility to work varying schedules to meet operational needs
• Promote teamwork and quality service through daily communication and coordination with other departments

Skills

Guest service

Supervision

Training staff

Communication

Job description

Automatic Data Processing, Inc. is seeking a Housekeeper-Hospitality in Santa Fe, NM. You will direct the housekeeping program to keep the facility clean, orderly, and well-maintained, supervising staff as needed and ensuring high service standards.

You will oversee housekeeping and laundry operations, enforce hotel policies, provide prompt guest service, manage supplies, and coordinate with the Front Office Manager to address guest requests and maintenance issues while maintaining cost controls.