Senior Housekeeping Supervisor

Crescent Hotels & Resorts; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a dedicated Housekeeping Supervisor for our Houston property. You will lead daily housekeeping operations, inspect rooms and public areas, and ensure adherence to brand standards and safety policies.

Responsibilities include scheduling, training, inventory management, responding to guest requests, and coordinating with Front Office and Maintenance to manage room status, while fostering a positive, professional team environment.

Qualifications

• Supervise housekeeping staff and coordinate daily activities.
• Inspect rooms and public areas for cleanliness and brand standards.
• Assign schedules and monitor productivity.
• Train, coach, and mentor staff on cleaning procedures and safety.
• Monitor inventory levels of linens and supplies; report shortages.
• Respond to guest requests and concerns promptly and professionally.
• Ensure compliance with brand standards, OSHA, and safety policies.
• Assist with onboarding and performance evaluations.
• Coordinate with Front Office and Maintenance on room status and repairs.
• Maintain records of inspections, room status, and maintenance issues.
• Promote a positive, professional, team-oriented work environment.

Responsibilities

• Supervise and coordinate housekeeping staff daily.
• Inspect guest rooms and public areas for cleanliness and standards.
• Train and coach team on procedures and safety.
• Coordinate with Front Office/Maintenance on room status and requests.

Skills

Supervisory skills

Staff coordination

Guest service

Training coaching

Inventory management

Safety compliance

Brand standards

Education

High school diploma

Job description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.

ESSENTIAL JOB FUNCTIONS:

1. Supervise and coordinate daily activities of housekeeping staff, including room attendants, housepersons, lobby attendants, and laundry attendants.
2. Inspect guest rooms, suites, corridors, and public areas to ensure cleanliness and compliance with hotel and brand standards.
3. Assign daily work schedules and monitor productivity to ensure timely completion of assigned duties.
4. Train, coach, and mentor housekeeping team members on cleaning procedures, safety standards, and guest service expectations.
5. Monitor inventory levels of linens, amenities, and cleaning supplies and report shortages as needed.
6. Respond promptly and professionally to guest requests, concerns, and special needs.
7. Ensure compliance with all brand standards, OSHA, and hotel safety policies and procedures.
8. Assist with onboarding and performance evaluations for housekeeping staff.
9. Coordinate with Front Office and Maintenance departments regarding room status, repairs, and guest requests.
10. Maintain accurate records of inspections, room status updates, lost and found items, and maintenance issues.
11. Understand and continue to self-educate on the brand and management company systems, using them to the best ability to ensure comfort in the role and growth for the hotel, team and individual.
12. Promote a positive, professional, and team-oriented work environment.
13. Comply with attendance rules and be available to work on a regular basis.
14. Perform any other job-related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.