Senior Housekeeping Manager - Guest Experience Leader

Ontario Trillium Foundation; Southaven (MS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

Insurance (Health/Vision/Dental)

Life/STD Insurance

401k

Employee discounts

EAP

Growth opportunities

Job summary

Avid Hotel Memphis Southaven is seeking an Executive Housekeeper to lead housekeeping and laundry operations, ensuring exceptional guest service and a positive work environment. The role emphasizes staffing, training, budgeting, and cross-department coordination to maintain high standards of cleanliness and safety.

The candidate should bring a strong background in housekeeping management, be a proactive and hands-on leader, and communicate effectively with guests and staff.

Qualifications

• Requires strong housekeeping leadership and high service standards.
• Proactive leader capable of managing a diverse team.
• Hands-on role ensuring front-line and back-of-house areas are well-maintained.
• Excellent communication with guests, team and departments.
• Passion for cleanliness and safety across the property.

Responsibilities

• Ensure staffing levels meet daily demands and monitor productivity.
• Recruit and hire housekeeping staff.
• Oversee staffing, training, and budgeting for planning and organization.
• Communicate professionally with guests, employees and departments.
• Coordinate guest requests with front desk and housekeeping.
• Foster clear, consistent team communication and objectives.
• Lead safety-focused, efficient hotel operations.

Skills

Leadership

Staff management

Communication

Guest service

Job description

Avid Hotel Memphis Southaven is seeking an Executive Housekeeper to lead housekeeping and laundry operations, ensuring exceptional guest service and a positive work environment. The role emphasizes staffing, training, budgeting, and cross-department coordination to maintain high standards of cleanliness and safety.

The candidate should bring a strong background in housekeeping management, be a proactive and hands-on leader, and communicate effectively with guests and staff.