Senior Housekeeping Manager — Elevate Guest Experience

HRI Hospitality; New Orleans (LA); On-site; USD 48,000 - 64,000; Full time

Job summary

Aloft Hotels, proudly managed by HRI Hospitality, is seeking a Housekeeping Manager to oversee daily housekeeping operations, ensure cleanliness, organization, and guest satisfaction. You will supervise staff performance, manage scheduling, and maintain quality control in line with brand standards.

The role requires leadership, strong communication, and the ability to train a diverse team, with experience in hotel housekeeping systems like HotSOS, OnQ, Opera a plus.

Qualifications

• High school diploma or equivalent preferred.
• Associate or bachelor’s degree in Hospitality Management or related field preferred.
• Experience: minimum 2 years of housekeeping experience in a hotel environment.
• At least 1 year in a supervisory or management role.
• Experience with housekeeping or property management systems (HotSOS, OnQ, Opera, etc.) preferred.

Responsibilities

• Supervise and support the daily operations of the housekeeping team.
• Conduct room and public area inspections to ensure cleanliness and adherence to brand standards.
• Assist with scheduling, training, and performance reviews for housekeeping staff.
• Maintain linen, supply, and equipment inventories and ensure proper usage and control.
• Coordinate with Front Office and Maintenance to ensure timely room readiness.
• Address and resolve guest concerns or requests professionally and promptly.
• Ensure compliance with company policies, safety guidelines, and sanitation procedures.
• Monitor departmental productivity and support labor management and cost control.
• Participate in department meetings and assist with reporting and recordkeeping.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Attention to detail

Staff training

Team motivation

Organizational skills

OSHA safety

Microsoft Office

Scheduling

Education

High school diploma

Hospitality management degree

Tools

HotSOS

OnQ

Opera

Job description

Aloft Hotels, proudly managed by HRI Hospitality, is seeking a Housekeeping Manager to oversee daily housekeeping operations, ensure cleanliness, organization, and guest satisfaction. You will supervise staff performance, manage scheduling, and maintain quality control in line with brand standards.

The role requires leadership, strong communication, and the ability to train a diverse team, with experience in hotel housekeeping systems like HotSOS, OnQ, Opera a plus.