Senior Housekeeping Leader for Guest Experience & Operations

Maui Kaanapali Villas; Lahaina (HI); On-site; USD 70,000 - 73,000; Full time

Job summary

Maui Kaanapali Villas seeks an experienced Housekeeping Manager to oversee daily housekeeping operations for guest rooms, public spaces, and staff areas. You will direct the team to ensure cleanliness, optimize service levels, and contribute to financial goals of the department.

You will manage staffing, training, compliance with policies, and safety programs while maintaining high guest satisfaction and operational efficiency.

Qualifications

• High school diploma or GED required with 3 years’ housekeeping experience or a 2-year degree plus 3 years’ experience.
• Education credentials should align with hospitality or hotel management with relevant experience.

Responsibilities

• Hire, discharge, plan, organize, and control all phases of the Housekeeping Department under the General Manager.
• Ensure compliance with housekeeping policies, standards and procedures.
• Lead staffing planning, scheduling, inventory, and training to meet guest and financial goals.
• Coach staff, address issues, and document incidents to improve service quality.

Skills

Staff management

Scheduling

Training

Employee relations

Education

High school diploma or GED; 3 years’ experience in housekeeping or related professional area

2-year degree in Hotel/Restaurant Management, Hospitality, Business Admin or related; 3 years’ housekeeping exp.

Job description

Maui Kaanapali Villas seeks an experienced Housekeeping Manager to oversee daily housekeeping operations for guest rooms, public spaces, and staff areas. You will direct the team to ensure cleanliness, optimize service levels, and contribute to financial goals of the department.

You will manage staffing, training, compliance with policies, and safety programs while maintaining high guest satisfaction and operational efficiency.