Housekeeping Director: Guest Experience & Operations

Marriott Vacations; Kaanapali (HI); On-site; USD 70,000 - 73,000; Full time

Job summary

Marriott Vacations is seeking a Housekeeping Manager in Kaanapali, Hawaii to lead daily housekeeping operations, supervise staff, and maintain guest rooms, public areas and employee spaces to high standards.

You will manage schedules, ensure policy compliance, monitor budgets and drive guest satisfaction and financial performance, reporting to the General Manager. The role requires at least a high school diploma and 3 years in housekeeping, or a 2-year degree with 3 years of experience.

Qualifications

• High school diploma or GED; 3 years' experience in housekeeping or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years' experience in housekeeping or related professional area.

Responsibilities

• Hire, discharge, plan, organize, and control all phases of the Housekeeping Department.
• Ensures compliance with all housekeeping policies, standards and procedures.
• Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Discipline employees when it's necessary and documents all incidents.
• Prepare incident reports. Check on safety to avoid any accidents.
• Report industrial accidents and security matters immediately.

Education

High school diploma or GED; 3 years' experience in housekeeping or related professional area.

2-year degree in Hotel/Restaurant/Hospitality or related major; 3 years' experience

Job description

Marriott Vacations is seeking a Housekeeping Manager in Kaanapali, Hawaii to lead daily housekeeping operations, supervise staff, and maintain guest rooms, public areas and employee spaces to high standards.

You will manage schedules, ensure policy compliance, monitor budgets and drive guest satisfaction and financial performance, reporting to the General Manager. The role requires at least a high school diploma and 3 years in housekeeping, or a 2-year degree with 3 years of experience.